Retailer’s Digital and Business Strategies Unite to Satisfy Consumers
In this digital age, retailers’ digital strategy and business strategy are becoming one as consumers increasingly expect a more customized shopping experience — one that provides value and convenience. Their expectations are higher than ever before, with more choices in products and more ways in which to interact with retailers. This is a huge challenge […]
Embracing Data & Analytics in the IoT with Our Partners
Massive amounts of data are being created in new places. A Boeing 787 creates half a terabyte of data per flight. An offshore oil well can create up to 10...
Contact Center Analytics that Drive Customer Loyalty through Better Customer Experiences
As part of Cisco’s connected analytics portfolio of software and services announced in December, we combine Cisco’s rich intellectual capital, knowledge base and deep network expertise with business analytics domain and data expertise to create analytical insights that deliver customer business outcomes. These network-enriched business analytics offerings across Network, Wireless/Mobility, Location, Video, Contact Center, Collaboration, […]