Luis Alvarez

Luis Alvarez is Technical Leader in Enterprise Wireless Escalation Business Unit dealing with wireless complex customer issues and ensuring proper solutions are provided, improving product quality. He has more than 13 years of experience as network engineer, involved in support, design and implementation of enterprise networking and datacenter. He likes to understand how things work, spending time in the lab and analyzing packet captures. He has been working in NOC supporting some of the wireless infrastructure top events like Cisco Live, Gartner and Mobile World Congress, with around 10K concurrent connections. Due to his background working in a partner he is engaged in some of the initiatives to empower partners to deploy Cisco Wireless solution, like Cisco monthly newsletter (Open Wireless), giving some trainings in the Cisco PVT event or online trainings for partners. He holds a Master Degree in Telecommunications, Bachelor Degree in Networking Technologies, and Cisco Certifications CCDP and CCIE in R&S”