Cisco Blogs / Jay Chow
Jay Chow rejoined Cisco on 6th January 2020 as a full-time software engineer II within Cisco’s eCommerce Engineering team in San Jose, California. In March 2021, Jay rotated to a new role as a business analyst within Reimagine SaaS, IT, and after 3 months, he was promoted to a senior business analyst and technical project manager. Now, he is a member of the cloud marketplace team within the Strategic Execution Office(SEO), a critical team that ensures and accelerates the commercial success of Cisco's offers and high-priority, cross-functionality capabilities across secure agile networks, end-to-end security, future of work, optimized application experiences, internet of the future and capabilities at the edge. Cloud Marketplace at Cisco enabled $258M USD in revenue impact for FY2022 across AWS/Azure/GCP marketplaces, targeting around $1B USD revenue impact by FY2025. At the end of 2022, Jay helped to design, build and test Cisco's first customized, dev/prod, ready to go-live, secure, resilient with data backup/replication, available in terms of disaster recovery, end-to-end SaaS offer enablement project with a team of software engineers in Azure Marketplace - a technical integration system of customer landing pages, webhooks, a common seller portal, backend, APIs, AWS services to enable transactable, paid SaaS offers/plans (Duo, Umbrella) for customers to purchase as SaaS subscriptions in Azure marketplace. In terms of business operations and strategy, he and his team played a critical role to enable software revenue growth for Cisco through CMPP & CPPO 2.0 buying programs with T1 partners for end customers, focusing on private (custom pricing for specific customers), partner-only and SaaS-only offers. He was certified in Microsoft Azure Fundamentals in March 2023 and verified in Cisco Financial Acumen in June 2022.
Before this, he was an active contributor in market access where he conducted market access assessments and identified critical gaps that exist in meeting local regulatory, compliance and certification requirements and the business risks that affect Cisco's incremental revenues for Japan, South Korea and Australia. He also contributed to the Cisco Plus Operations team in the optimization, automation and simplification of the end-to-end offer enablement process for Cisco+ offers at scale on Grogu, Cisco's next generation operating platform that ultimately reduced the time to launch Cisco Plus offers to the market for customers and partners (Cisco+ Hybrid Cloud, Cisco+ Secure Connect etc) with increased scalability and resiliency by implementing greater efficiencies via attribute-based modeling, SKU mapping for offer attribution, reduced offer enablement steps and improved approval / escalation workflows.
A contributor of CAAN and a member of Early Career Network San Jose, One Ops Reverse Mentoring, Proximity, One Ops GEM, One Ops Talent Connection, Jay has always been curious to understand all aspects of the business and how different parts of the business are leveraged and integrated with one another to innovate and accelerate Cisco forward in a competitive business environment. He is a subject matter expert for Cisco CyberOps Professional Certification and and a member of Cisco CyberOps Exam Advisory Group. Jay regularly attends Cisco's earnings calls to Wall Street and frequently exposes himself in real-world practical business situations to improve his business acumen.
Prior to joining full-time at Cisco, he completed 2 consecutive summer internships at Cisco in both Engineering, Sales and also had early exposure to the electronic manufacturing, power supply and robotics industries when he was in high school. In 2018, Jay graduated with a BS in Financial Mathematics and a BS in Computer Science at the University of Michigan College of Engineering, specializing in computer security. There, he also completed business coursework in Financial & Managerial Accounting and Finance at the Stephen M. Ross School of Business and represented the University of Michigan in Water Polo, winning multiple tournaments across the United States. Then in 2019, he pursued a MS in Cybersecurity, Computer Science Engineering at Johns Hopkins University Information Security Institute.
He enjoys learning, water polo, golf, traveling to different countries and firmly holds the values of perseverance, grit, process-driven, strong business outcomes, quality results, integrity, discipline, humility, teamwork, kindness and empathy.
May 12, 2020
Beginning My Career as a Cisco Software Engineer in Operations
Jay shares his Top 3 reasons for returning to Cisco after two internships to become a software engineer.