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Jay Chow

Business Analyst III

Public Cloud Marketplaces / Market Access, TRON, Cisco Operations

Jay Chow rejoined Cisco on 6th January 2020 as a full-time software engineer II within Cisco’s eCommerce Engineering team in San Jose, California. In March 2021, Jay rotated to a new role as a business analyst within Reimagine SaaS, IT, and after 3 months, he was promoted to a more senior business analyst role in the Market Access / Cloudx team within Cisco Transformational Operations (TRON). Now, his team is critical in accelerating new routes to market for the global deployment of Cisco's products and cloud services and transforming the business via high priority, cross-functional projects that enable new capabilities with strategic, time-framed and committed outcomes that span ELT's visibility. More specifically, he is now responsible for the Azure Marketplace / Azure's customer landing page for Cisco and ONEx's executive management dashboard for weekly senior leadership status updates. Prior to this, he was an active contributor in market access where he identified critical gaps that exist in terms of meeting local regulatory, certification and compliance requirements and the business risks that affect Cisco's incremental revenue across high priority countries on a global scale. He also contributed to the Cisco Plus Operations team in the optimization, automation and simplification of the end-to-end offer enablement process for Cisco+ offers at scale on Grogu, Cisco's next generation operating platform that ultimately reduced the time to launch Cisco Plus offers to the market for customers and partners (Cisco+ Hybrid Cloud, Cisco+ Secure Connect etc) with increased scalability and resiliency by implementing greater efficiencies via attribute-based modeling, SKU mapping for offer attribution, reduced offer enablement steps and improved approval / escalation workflows.

A contributor of CAAN and a member of Early Career Network San Jose, One Ops Reverse Mentoring, One Ops GEM, One Ops Talent Connection, Jay has always been curious to understand all aspects of the business and how different parts of the business are leveraged and integrated with one another to innovate and accelerate Cisco forward in a competitive business environment. He is a subject matter expert for Cisco CyberOps Professional Certification and and a member of Cisco CyberOps Exam Advisory Group. Jay regularly attends Cisco's earnings calls to Wall Street and frequently exposes himself in real-world practical business situations to improve his business acumen.

Prior to joining full-time at Cisco, he completed 2 consecutive summer internships at Cisco in both Engineering and Sales. In 2018, Jay graduated with a BS in Financial Mathematics and a BS in Computer Science at the University of Michigan College of Engineering, specializing in computer security. There, he also completed business coursework in Financial & Managerial Accounting and Finance at the Stephen M. Ross School of Business and represented the University of Michigan in Water Polo, winning multiple tournaments across the United States. Then in 2019, he pursued a MS in Cybersecurity, Computer Science Engineering at Johns Hopkins University Information Security Institute.

He enjoys learning, water polo, golf, traveling to different countries and firmly holds the values of perseverance, hard work, integrity, discipline, humility, teamwork, kindness and empathy.

Github: https://github.com/jaychowjingjie

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