Cisco Blogs / Jay Chow
Jay Chow rejoined Cisco on 6th January 2020 as a full-time software engineer II within Cisco’s eCommerce Engineering team in San Jose, California. As part of One Operations, IT, he was involved with the modernization of Cisco's web-based B2B eCommerce APIs from SOAP to REST/GraphQL for partners to consume in terms of catalogs, configurations, estimates, quotes, orders and renewals during their pre-sales and post-sales activities. Now, he is a member of SaaS reimagine and NGOM, in which he helped to build a digital Webex storefront for customer purchasing and aided in the integration Zuora Billing and Salesforce CPQ for a low touch commerce experience respectively. Additionally, he coded a scalable, backend data aggregator in Java that feeds real-time and historical commerce data to Cisco's B2B API Dashboard, a self-service portal, for partners and leaders at Cisco. Jay deals with project management and executes software delivery for API Docs and Trust Commerce with co-workers across USA, Canada and India. Having prototyped the use of GraphQL in Cisco's existing B2B web systems to add business value, Jay is also passionate in developing diverse, high-performing talent and teams across Cisco. He drives virtual on-boarding IT programs as a co-lead/mentor for Customer & Partner Transformation (CPT) by organizing and facilitating sessions between interns/new hires and business leaders.
A contributor of CAAN and a member of Early Career Network San Jose, One Ops Reverse Mentoring, One Ops GEM, One Ops Talent Connection, Jay has always been deeply curios to understand all aspects of the business and how different parts of the business are leveraged and integrated with one another to innovate and accelerate Cisco forward in a hyper-competitive business environment. He is a subject matter expert for Cisco CyberOps Professional Certification and and a member of Cisco CyberOps Exam Advisory Group. Jay regularly attends Cisco's earnings calls and previously enrolled in business courses within Cisco to improve his business acumen.
Jay's software mantra is simplicity for users, customers and partners. He appreciates the trade-offs in any engineering decision. Prior to joining full-time at Cisco, he completed 2 consecutive summer internships at Cisco in both Engineering and Sales in 2019 and 2018 respectively. During the invaluable internships, he was exposed to Cisco's business strategy, operations, products and services, executive leadership, mentors, customers, partners and engineering processes to accelerate Cisco's shift from a traditional revenue, systems-based business to a recurring revenue, subscription-based business. In 2018, Jay graduated with a BS in Financial Mathematics and a BS in Computer Science at the University of Michigan College of Engineering, specializing in computer security. There, he also completed business coursework in Accounting and Finance at the Stephen M. Ross School of Business and represented the University of Michigan in Water Polo, winning multiple tournaments such as the Big Ten Conference across the United States. Then in 2019, he pursued a MS in Cybersecurity, Computer Science Engineering at Johns Hopkins University Information Security Institute. From 2011 to 2013, he served mandatory military service in Singapore and subsequently came to the United States for higher education in 2013.
Enjoying the multi-paralleled journey of learning, re-learning, traveling, working out, water polo, golfing and teaching, he holds the values of integrity, perseverance, humility, unity, selflessness and empathy.
May 12, 2020
Beginning My Career as a Cisco Software Engineer in Operations
Jay shares his Top 3 reasons for returning to Cisco after two internships to become a software engineer.