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Non-stop Wireless at Johns Hopkins Hospital

June 30, 2014 at 10:42 am PST

Johns Hopkins Medicine is one of the leading health-care providers in the US. The Johns Hopkins University School of Medicine is consistently ranked as one of the top Medical Schools in the US and the Johns Hopkins Hospital is consistently ranked #1 in the US for 21 years in a row! In a previous blog in 2012, we described how the Cisco Wireless LAN controller 7.5 release enables wireless networks to recover with no client re-authentication in the event of a primarily controller failure. In this blog, I will share more details about unified access deployment at the Johns Hopkins Hospital with particular focus on the High Availability design.

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Patients are the focus at Johns Hopkins Hospital. Johns Hopkins uses state-of-the-art technology in their hospitals to ensure that patients get the latest advances from surgical tools, radiologic imaging suites with the best diagnostic capabilities to something as humane as sound-absorbing private rooms for each patient. Read More »

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Non-Stop Wireless Network at John Muir Health

April 15, 2014 at 8:12 am PST

Previously I have blogged about No SSID Outage and No Client Reauthentication whereby even if your Cisco Wireless Controllers were to fail due to any reason, the clients will NOT experience any downtime due to Stateful Failover functionality to a Standby Controller. What could be better than that? Controllers that never go down! 

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A picture is worth a thousand words! As you can see the above the WEBGUI on a 5508 series wireless controller shows that, it is running 7.0 code which was an MD release, has been operational for over a thousand days or over three years! Read More »

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Patient Experience – Top of the Mind for Healthcare Organizations

October 29, 2012 at 1:32 pm PST

Back in September, I had the opportunity to attend HIMSS APJC in Singapore and was really excited to learn more about the key trends in that part of the world, which houses some of the largest economies, populations, and economic growth.  After talking with several customers and listening to several panel discussions, one common theme kept recurring – patient experience.  It was my belief that patient experience was more of a USA hot-button as healthcare organizations in the USA are being forced by patient “consumerism”, whereby patients want their money’s worth and have a certain level of expectation.  I was surprised to learn that patient experience is more of a global trend and that got me thinking as to what exactly is patient experience and how healthcare organizations are addressing it.

After talking with customers on a world-wide basis, I have learned that customers really do not have a standard definition for “patient experience”.  In fact each one of them has a different interpretation and there are widely divergent views in the healthcare industry.  The 2009 HealthLeaders Media Patient Experience Leadership Survey — covering more than 200 healthcare CEOs, CFOs, COOs, CNOs, directors, senior vice presidents, and other C-suite high-ranking healthcare officials — found that 33.5% of respondents said the patient experience is their “top priority,” and 54.5% said it’s “among their top five priorities.” And most responders thought it would be a priority in the future as well: 45% said it would be their top priority five years from now, and 50.5% said it would be in their top five priorities. Read More »

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The Service Provider Cure: Healing an Ailing Healthcare System

By Tine Christensen, Director of US Service Provider Practice, Cisco Internet Business Solutions Group (IBSG)

America’s healthcare system has been laid low with a scourge of acute symptoms. Spiraling costs, an epidemic of chronic diseases, and a spike in the senior demographic are all driving a mounting crisis. Throw in a gridlocked U.S. Congress and an unresolved regulatory climate, and a “miracle” cure seems a remote dream.

Lately, however, a healing light has been shining from a surprising source: service providers.

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