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Courts Excellence in a Changing World: Highlights from Day 1

IACA DubaiI am fortunate to have the opportunity to attend the Courts Excellence in a Changing World conference in Dubai, UAE this week.  Hosted by the International Association for Court Administration (IACA) in association with the Dubai Courts and the DIFC Courts as host judiciary.

This event in Dubai is the first of its kind in the Middle East region and the sixth International Conference to be held by IACA and the largest so far with representation from over 50 countries around the world.

The agenda’s theme is  “Court Excellence in a Changing World” with leaders from judicial organizations from the Middle East and all over the world attending to share, and gain knowledge about best practices, latest strategies for change and successful examples of court efficiency.

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Intelligent Communities Global Blog Series, The Future of Our Smart Communities: Services

One of the great challenges every municipality faces is how to deliver higher quality services to its citizens and businesses while their budgets consistently seem to shrink. Several of Canada’s leading communities are taking a pro-active role and are experimenting with shared services (an outsourcing or regional consolidation model); and almost all of them are looking at the Internet to be a low-cost channel for services delivery. Both these and other strategies are all the right steps towards a smarter and connected reality. Municipal leaders, however, recognized that one can’t quite eliminate the much needed face to face interactions with its constituents while delivering high-touch services–both from a quality and a security perspective.

Surely, the transformation of governmental services can’t be a burden that should solely rest on the shoulders of the municipality, although it is understood that they are the closest connected to the real needs and concerns of citizens and businesses in Canada. But what about the Federal services for which I have to go to Service Canada (I truthfully sat in their waiting room this week for 90 minutes so I could submit paperwork for a passport renewal)? Or Provincial services for which I need to go to Service Ontario? Passports, driver licenses, health cards, marriage certificates…does anyone still know for what to go where? Add to this Canada Post with its 6,500 services outlets. Or the municipal library systems (where there is more than books). And community centers all around the country for outreach and engagement.

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Intelligent Communities Global Blog Series, Does Innovation Destroy Jobs?

The Intelligent Community Forum just completed its annual summit, which celebrates the Top 7 most intelligent communities in the world.   These are the global leaders who have already made investments in broadband and in community building — and who are now looking to see how they can build on those advantages.

This year’s theme was innovation and employment, so I was asked to give the keynote presentation on the question of whether innovation destroys jobs and how sub-national governments should respond.

This is a summary.  The video of the presentation will be available in a couple of weeks.  [Note: there was a foreshadowing of this presentation in my earlier blog post “Are Jobs Disappearing?“]


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RSA Conference 2013: I Am Security

Here I sit… In Mel’s Drive-In Diner, San Francisco, CA. I just inhaled the “El Ranchero Americano”, which I am sure to regret later, and am enjoying tunes from yester-year complete with Doo-Wop and Presley. You may ask, “Why do I care…?”  Well, before this turns into an episode with Anthony Bourdain, I will let you know that I am in ‘The City’ attending RSA Conference 2013.


RSA Conference 2013 Video


Allow me to give you a quick background.  RSA’s goal is to connect security professionals from around the world in order to continue the growth and importance of security as technology aggressively expands. RSA started these conferences in 1991 when internet security really became a topic of discussion.  Everyone who is anyone is here, from start-up companies to our own Cisco.

Again, you might ask “What’s the big deal?”  I listened to a keynote by Vint Cerf, widely known as ‘The Father of the Web’, he gave an ‘If you can imagine…” speech. In this talk, he said if we could imagine our refrigerator being able to ‘talk’ to us… explore the internet for recipes in which the ingredients are what we currently have in the fridge and have a list of those recipes ready for us on the door or emailed to us. Pictures on our refrigerator being streamed live from our loved ones as they are posted on various social media sites, keeping us in the loop with our families across the world… It’s not ‘If’, it’s most certainly ‘when’… We are currently living in the era of the ‘Internet of Everything’.

With this, though, comes the most important element:  Security. How? How do we secure all of our information as we move forward? How do we secure billions of people while maintaining a ‘free moving internet?’ That’s why we’re here. We are here to discuss current security initiatives, evolving ideas, discussing the gaps in our current security… We are here to protect you.

As we move forward, it is absolutely essential to protect our ‘freedom’ to use the internet anytime, anywhere, and on any device. There are professionals working tirelessly in order to maintain that connectivity, and conversely, there are just as many trying to take our freedom away by disrupting our service and ‘stealing’ our personal information for their personal gain.

In our progression to ‘work our way’ in every way, we must stay vigilant and always on guard. I don’t know about you, but I do enjoy my flexibility and I also know I can sleep well at night knowing that there are people invested in my cybersecurity safety.

Until next time.


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Cisco Connected Government: Helping Heroes

As I wind down and get ready for Thanksgiving, I am thankful for so many people in my life. At Cisco, I have the opportunity to work with amazing people around the world dedicated to helping others. These people are the heroes who help, teach, heal, serve, and protect us.

At Cisco, we believe it is our role to help heroes around the world dedicated to public service.  We share our vision in this short video titled “Being There.”

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