Cisco Blogs
Share
tweet

Summary: The We’re Listening Blog: What Are We Doing About the #1 Task on Cisco.com?

- September 20, 2013 - 0 Comments

When I think about what we’ve done recently to improve our customers’ experience with Cisco, the Cisco Support Website immediately jumps to mind. The web team actively consults customers and seeks new ways to improve the web support experience. I’ve invited Glenn Schleicher, who leads the team, to discuss our software download initiative and the impact our customers are seeing.

Glenn Schleicher By Guest Contributor Glenn Schleicher

As we try to fully appreciate how online pain points affect you, stories like this one really stick with us.

The “Overnight Wiring Closet” Remedy

Imagine that you are Cisco partner “Bill,” who shared this method for getting large UCS software images:  At the end of his day Bill would leave his laptop in his last customer’s wiring closet, start the download for the image he’d need the next day, hope it wouldn’t be interrupted overnight, and then retrieve the laptop in the morning before traveling to his next customer’s network upgrade.

Surely Cisco can do better than that in distributing software for its product lines.

Read the full article: The We’re Listening Blog: What Are We Doing About the #1 Task on Cisco.com?

Leave a comment

We'd love to hear from you! To earn points and badges for participating in the conversation, join Cisco Social Rewards. Your comment(s) will appear instantly on the live site. Spam, promotional and derogatory comments will be removed.

In an effort to keep conversations fresh, Cisco Blogs closes comments after 60 days. Please visit the Cisco Blogs hub page for the latest content.

Share
tweet