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Cisco acknowledges excellence in its partner community at the ANZ Partner Insight Awards

Last night, Cisco awarded teams and individuals from 15 Cisco Australia and New Zealand Partners across 19 categories in the annual Cisco Partner Insight Awards.

Partners were recognised for their innovation, leadership and best practice as a Cisco business partner across categories ranging from Data Centre Partner of the Year, Cloud Partner of the Year, Collaboration Partner of the Year and Services Partner of the Year through to Excellence in Post Deployment Support and Technical Execution.

Continue reading “Cisco Recognises Its Outstanding Australian and New Zealand Partners”



Authors

Linda Horiuchi

Senior Manager, Australia and New Zealand PR

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Some exciting things are beginning to transpire in today’s hotel industry. As technology finds its way into nearly every aspect of our lives, it’s important to take a look at the impact mobile device usage has had and continues to have on hoteliers and guests alike. Guests today are more technologically in-tune than ever before, often traveling with multiple devices that they plan to use leisurely, for business or both.  These devices are also increasingly moving more data as their radios become more sophisticated, and they have increased battery life and are connecting to even more cloud services.  Guests also have increasing expectations that they will always be connected wherever they are.

More smart devices translate to more data crossing the network, and this mass amount of data can be used to gather invaluable guest information for hoteliers, including behavioral insights and on-site property analytics. When collected, measured and used correctly, this data can create a unique and personalized mobile experience for the guest while also creating revenue-growth opportunities for hoteliers.

Continue reading “Location-Based Services That Work for Everyone”



Authors

William Gustafson

Vertical Solutions Architect

Cisco Systems

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a2The Stevie Awards for Sales & Customer Service are part of an international competition designed to recognize excellence in disciplines that are crucial for business success. Organizations of all sizes from all over the world altogether entered over 1,100 entries for this year’s competition. Recently, winners of the 7th Annual Stevie Awards were unveiled at a gala ceremony held in Las Vegas, NV.

Among the lucky champions was the Cisco Support Community (CSC), which was awarded within the “Innovation in Customer Service – Computer Services & Software” category for its innovative web platforms and customer service offerings. Known for its creativity and high business impact, the community strives to leverage its software-enabled community capabilities, social media, mobile technology and open APIs to redefine the future of services. Their efforts have not only resulted in over $200 million a year in cost savings for Cisco through case deflection but also accelerated design and architecture with key partners.

Congratulations to the team and all 2013 Stevie Award winners for their commendable achievements!



Authors

Christy Park

Marketing Program Manager

Global Social Media Marketing & Strategy

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March 5, 2013

With day two of HIMSS underway, I wanted to take the opportunity to share more about the Cisco Customer Experience Report focused on health care. In this study, conducted in early 2013 and released just yesterday, consumers and health care decision makers across the globe were surveyed on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.

The results of the report demonstrate that as information, technology, bandwidth, and integration of the network become the center of the “new world,” both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.

A few of the highlights within each portion of the study are included below and are discussed in more detail by Kathy English and Joel Conover in the embedded video. For more information about the study and additional data points, be sure to view our press release. Also, don’t miss our infographic on the digital impact of customer experience for a visual representation of this report.

Privacy and Personal Service

It may be no surprise that health care practitioners are more willing to share personal and private information than consumers. The interesting point to consider is the degree to which all clinicians and consumers are willing to share personal health information and to improve the quality of care and how this varies by geography. In the U.S., close to sixty percent of HCDMs expressed confidence while only forty percent of consumers shared that sentiment.

In-Person vs. Virtual Customer Service

If you, as a consumer, feel you get the best treatment face-to-face and aren’t willing to consider virtual access to clinicians, you are in the minority. The study found that while consumers still depend heavily on in person medical treatments, given a choice between virtual access to care and human contact, three quarters of consumers find access to care more important than physical human contact with their care provider  and are comfortable with the use of technology for the clinician interaction. The report also found that consumers will overlook cost, convenience and travel, to be treated at a perceived leading health care provider to gain access to trusted care and expertise.

How Much Do Consumers and HCDMs Rely on Technology? 

Nearly one in four of the survey respondents said that they currently receive health-related reminders on their device and that trend is only increasing. The study found that interest in accessing health information on mobile devices is growing rapidly. About 4 in 10 consumers indicate they would be interested in receiving recommendations about doctors, hospitals, medication, etc., automatically through their computer or mobile devices.

Interested in hearing more about the connection of devices and the critical role they play in the future of health care? Read our first blog post from HIMSS, focused on Dave Evans, Chief Futurist at Cisco’s presentation on the Internet of Everything during Cisco’s Community for Connected Health Summit on March 4. If you’re attending HIMSS this week, tell us what you’re enjoying most about this year’s event and be sure to stop by and see us at booth #2329.

 



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Today, many people and organizations use video to create real impact for social causes.

Meanwhile, the prevalence of video in our everyday lives is growing by the minute. A February 2013 report by Cisco indicates that video accounted for more than half of all mobile traffic for the first time in 2012. It is expected to account for two-thirds by 2017.

We are holding the potential to change the world in the palms of our hands.

To recognize those who are taking advantage of the power video has to multiply impact on people, communities, and the planet, Cisco Corporate Social Responsibility (CSR) is supporting the 2013 DoGooder Video Awards.

Continue reading “Cisco Sponsors DoGooder Awards to Recognize Videos that Inspire Social Change”



Authors

Alexis Raymond

Manager

Cisco Corporate Affairs

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As I sit in my home office, surrounded by amazing technology, I’m struck by how different telework is today from just a few years ago.

A few years ago it started with a second phone line and the company VPN.  Today my laptop is plugged into a workstation connected to a Cisco router, as is my Cisco IP phone.  When someone calls my work phone it rings in multiple places at once.  And my computer monitor is huge, which makes my high-definition videoconferences all the more interesting. I can even access the corporate network with my iPad, at home or on the go.  For me, it’s all seamless.  Everything I do is connected, and easier, thanks to Cisco. Continue reading “Telework as we know it”



Authors

David Graziano

Director, Security and Unified Access

U.S. Public Sector

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March 4, 2013

“Is being a doctor enough or will the future doctor must also be a technologist?” Dave Evans, Chief Futurist, Cisco, kicked off Cisco’s Community for Connected Health Summit today at HIMSS 2013. With voice technology, augmented reality, gesture recognition and digital signage being implemented in the healthcare industry at a rapid rate, doctors are being pushed to their limit to understand and utilize these technologies to better communicate with providers, hospital staff and patients alike.

Himss 2013 dave evans

 

Evans stated that the exponential growth of the Internet is leading to more than 50 billion connected things that can communicate amongst one another, and it’s not a matter of ‘if’ the healthcare industry must adapt, but rather ‘when’ it’s possible to do so. There is an information explosion taking place and it’s not going to end anytime soon. By the end of 2013, we will create more information every 10 minutes than we did in all of human history, as of 2008. The zettaflood will place huge demands on the network.  Demand optimized architectures for security, quality of service, and efficiency will be especially important for the healthcare industry. Continue reading “Doctors as Technologists? Dave Evans Discusses the Future of Healthcare at HIMSS”



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Cisco MelbourneCheck out the Connected Industries presence at Cisco Live Australia, 2013.

Cisco Connected Industries are present  in Melbourne showing off some of the latest ruggedized equipment that Cisco has for industrial users such as those in the manufacturing, Oil and Gas, and Mining sectors.

There’s a static display of equipment to allow customers to “touch and feel” all models of the Industrial Ethernet range: IE3000, IE2000, IE3010, C819, AIR1552, ESR5915, ESR5940.

There will also be h a great demo session focused on real-time mobile data collection in the mining industry (to show a harsh environment application).

CiscoLive_tech_demoThe demonstration utilizes the Cisco 819 M2M router and Cisco Industrial Ethernet switches to show how telemetry can be collected from a mining vehicle and back-hauled over a Cisco wireless mesh infrastructure to a central data center. The data can be securely monitored for abnormal fluctuations from a remote location using Cisco’s VPN and ASA Firewall technologies. The detection of an abnormality can be used to generate warning alerts via management systems, IP Telephony and Instant Messaging. Cool huh? Now that’s Connected Manufacturing! (or Connected Mining in this case!).

Can’t make it to Melbourne this year? Then register for Cisco Live 365 and get all the session action on your desktop!



Authors

Peter Granger

Senior Sales Transformation Manager

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Cisco and its alliance partner Telstra have announced this morning that they will be joining forces to deliver Unified Communications as a Service (UCaaS) to Telstra customers. Integrated voice, video, TelePresence and mobility applications signify a significant leap forward for the communication and collaboration capabilities of its customers.

Dubbed Cloud Collaboration, all services will be hosted locally in Telstra’s Australian data centres. Delivered to customers over Telstra’s NextG and Next IP networks will ensure high level security and reliability. The combination of the high-end, flexible and feature rich applications from Cisco and the highly secure, high-speed and reliable networks and infrastructure operated by Telstra helps ensure that end-users will truly be getting a best-of-breed solution.

Continue reading “Cisco and Telstra join forces to take UC to the Cloud”



Authors

Linda Horiuchi

Senior Manager, Australia and New Zealand PR