Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway. Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.
By Guest Contributor Jim Fuller
Installed Base and Contract Data Quality are a consistent challenge for customers. Customers and partners use contract data to manage both their services with Cisco and the information they need to renew service contracts. Cisco wants to make this experience easier for our customers, so we’ve been making improvements to the tools and systems our customers need to maintain their installed base and contract data -- starting with our Return Materials Authorization (RMA) process. Read More »
At the recent Cisco Live 2013 event in Orlando, I talked about the business value of converging operations technology (OT)—used for industrial automation systems—with IT business networks, in order to create more secure, end-to-end, standard communications and control. Regarding business value of IT/OT convergence for machine builders/integrators and consequently their manufacturing customers, I referenced a case study involving Comau Group that Al Presher from DesignNews recently picked up in a blog entitled “Connectivity Enabling Smart Manufacturing.”
Comau is a leading supplier and partner for most global automakers, integrating welding and assembly lines that coordinate dozens of robots and ancillary automation across multiple stations.
The order-to-engineering sign-off cycle requires months and the consequent build and commissioning to full production adds many more months for a new or refreshed manufacturing line.
Multiple fieldbus protocols at the device level complicate both design and implementation, requiring more integration services—time and money—to make the system work.
By designing a converged IT/OT “Connected Machine” solution that utilizes IP-standards-based, off-the-shelf modularity with a network architecture validated for both business and controls topologies, Comau has been able to reduce engineering cycles and cut integration time by more than two-thirds. Quoting an Engineering Manager from the company, “Installation, commissioning and debugging for 10 stations with 12-15 robots takes a couple days, rather than 1-2 weeks.” Read More »
Mobility extends beyond devices. Yet, having the right devices and choice of devices allows us to work the way we’d like. In fact, Cisco is one of the world’s largest enterprise users of Apple products. Employees have purchased 33,000 iPhones and 16,000 iPads as part of Cisco’s BYOD program, and almost half of our regular employees are using Macs.
I recently had the opportunity to be interviewed by Apple for its Tech Talk series, taped at Apple’s Palo Alto retail store, on the topic of BYOD.
What prompted the invitation to speak was Cisco’s substantial use of Apple devices – Cisco is one of the largest enterprise users of Apple products today across the world. This is not just iPhones (33,000) and iPads (16,000) which are purchased by employees themselves as part of our BYOD program, but we also deploy nearly 33,000 Macs – almost half of our regular employees select Macs over PCs (these are company provided). Moreover, all of these figures are growing – and have grown significantly over the last three years.
Imagine a customer calling their insurance provider and reaching a representative that has never spoken with them and is unfamiliar with the customer’s claims history or company policies. That doesn’t sound like a good experience. Now imagine after a quick verification from the customer, the same representative is able to access the customer’s complete insurance profile, detailing coverage history and other necessary information needed to forward their inquiry to the proper agent or broker. The latter experience is now a reality, made possible by connecting data sources across the Cisco enabled network. By bringing together data, it allows insurers to get a full picture of their customers and allows them to create a differentiated customer experience, helping increase customer satisfaction, retention, loyalty, and referrals.
Insurers are continually looking for the best way to attract and retain customers while also increasing cross-sell opportunities. By employing data mining coupled with collaboration technology, insurers are changing the way transactions are conducted. Many insurers are using technology to their benefit; not only through offering differentiated services or channel choices to customers, but also by the information gathered from customers. Read More »