Debbie Dunnam leads the worldwide Global Customer Success team to enable swift value realization on the consumption of Cisco solutions, software and services and the charter to standardize and optimize processes and programs that create efficiency and deliver increased renewal revenue for Cisco and our partners.
Previously at Cisco, Dunnam was Senior Vice President of the Americas Services Sales group. Under her leadership, the organization delivered consistent growth in the traditional services business, while building out new revenue streams through innovational approaches that became the foundation of the Global Customer Success model. Before that she held leadership positions in sales, including the Go-To-Market Shared Services organization, the Worldwide Customer Operations team, Cisco Services Sales in the U.S. Enterprise, Commercial, and Canada customer base, the Inside Services Sales team, and the U.S. Cisco Services Partner Organization sales group.
Dunnam participates in multiple inclusion and diversity efforts, both inside the company and within the partner community, such as the Cisco Connected Women initiative. This strategic initiative is geared to promote talent diversity, and counts more than 40 active Chapters around the globe.
Dunnam has more than 25 years of IT experience, and has held executive positions in other industry-leading companies, including HP and Dell.
Dunnam has won numerous awards and industry honors, including the YWCA Tribute to Women TWIN Award. She was named a Channel Chief and recognized as one of the Women of the Channel by Channel Reseller News. She holds a Bachelor of Business Administration in Management from Northwood University.