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The Evolution of IT Process Automation: A Move Toward Service-Oriented Orchestration

Let’s talk about Cisco Process Orchestrator. We recently released version 3.0 — and there are a lot of exciting features that have been introduced with this new release of our IT Process Automation (ITPA) / Run Book Automation (RBA) software.

Cisco Process Orchestrator is the foundational engine on which Cisco has built a number of data center-, application-, and network-focused automation solutions. These include our cloud management solution (Cisco Intelligent Automation for Cloud), which embeds this orchestration engine for cloud service automation and helps organizations deploy private, public, or hybrid clouds; an SAP-focused solution resold by SAP (SAP IT Process Automation by Cisco), which lowers TCO of your SAP applications and databases by integrating events and alert management data with incident response information; and a network troubleshooting and triage solution, which helps customers manage repetitive tasks and aids remediation of common issues with network operations.

In this post, I’m going to feature a few of the major highlights of the new version 3.0 release:

  • A new service-oriented methodology for service encapsulation: design workflows that match to the service ordered by the business units
  • Flexible automation packs and solution accelerators: build, version, re-purpose content to drive solutions
  • Service automation integrated with Cisco Prime Service Catalog: optimizing the end-to-end service delivery process

Service-Oriented Orchestration

Building ITPA and RBA workflows has never been easier. With Cisco Process Orchestrator‘s service-oriented orchestration you can move away from traditional static, script-based run-book automation and IT process-level automation. We have built a modeling platform where automation aligns with the highest-level services and allows you to model IT service the way that a high-level service is delivered.

CPO SOO1A shift from static workflow design to dynamic, service-oriented design

In this “top down” approach, designing the services and their desired state is the initial step in automation design. The next step is defining the process actions for these services and then implementing the specific process workflows that traverse traditional IT boundaries to act on and automate the necessary elements to deliver the service.

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SAP IT Process Automation Powered by Cisco Software

Cisco’s Intelligent Automation  software helps our customers to achieve benefits such as lower TCO, greater efficiency, and greater business agility—without compromising stability, manageability, and security. Our automation software can be used for a broad range of IT processes, but we have a very unique and differentiated solution for the automation of SAP-related tasks. Last week, we announced a global reseller agreement that allows SAP to sell our Cisco Intelligent Automation for SAP software solution.

SAP views Cisco’s software as the preferred data center automation tool for SAP customers, and they are branding and selling our solution as SAP IT Process Automation by Cisco . With nearly 42,000 SAP customers worldwide, this is a great new channel opportunity for our automation software—and a great complement to SAP Solution Manager and Run SAP methodology.  It’s also a powerful example of the strong partnership between Cisco and SAP to meet our customers’ needs.

This video with my colleague Flint Brenton (senior vice president, Cisco Intelligent Automation Solutions) and Stephen Spears (senior vice president, SAP Application Lifecycle Management Software) provides an overview of the importance of this agreement and the value to SAP customers:

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