Wanting to treat himself, my friend recently upgraded to the ultimate cable service in his area. He now has thousands of channels from which to choose, access to any movie on demand, and is the proud owner of a remote control with more buttons than the control panel of the Death Star.
You may wonder: Has he expanded his viewing preferences since acquiring the new system? Hmm … no. For one, he’s afraid of his remote—it’s way too complex. He also often struggles to turn the system on.
Those who invest in telepresence need not suffer this technological befuddlement. Nor would they want to miss out on the technology’s benefits, especially after making such a large investment. Yet, as Cisco’s Tim Markey pointed out at our Federal TelePresence Users Forum, several telepresence customers have struggled to maximize the potential of their systems. They had trouble transforming their workplace cultures to communities that embrace video as the paramount means of communication. Read More »