Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost.  Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:

• In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
• In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
• Cisco IT has had a 52% increase in devices and 16% more users

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Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs

Over the past couple of years the conversation about Fibre Channel over Ethernet (FCoE) and converged networks (e.g., Unified Fabric) has become more and more sophisticated. While I still get the occasional “what is FCoE?” question, and still have to correct the occasional journalist who insists FCoE runs over TCP/IP (it doesn’t!), those conversations are becoming more rare.

Instead, the conversation has shifted from the “what is this?” to “how do I do it?” All the diagrams and napkins in the world can’t predict or prepare for the wide-ranging possibilities that customers have in their data centers. I’ve written about a few of the surprises before (http://blogs.cisco.com/datacenter/ciscolive-2012-and-the-fcoe-surge/) but every day I get more unique (and more interesting) scenarios. Read More »

Tags: advanced services, FCoE, Help