I recently had the opportunity to be interviewed by Apple for its Tech Talk series, taped at Apple’s Palo Alto retail store, on the topic of BYOD.
What prompted the invitation to speak was Cisco’s substantial use of Apple devices – Cisco is one of the largest enterprise users of Apple products today across the world. This is not just iPhones (33,000) and iPads (16,000) which are purchased by employees themselves as part of our BYOD program, but we also deploy nearly 33,000 Macs – almost half of our regular employees select Macs over PCs (these are company provided). Moreover, all of these figures are growing – and have grown significantly over the last three years.
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Imagine a customer calling their insurance provider and reaching a representative that has never spoken with them and is unfamiliar with the customer’s claims history or company policies. That doesn’t sound like a good experience. Now imagine after a quick verification from the customer, the same representative is able to access the customer’s complete insurance profile, detailing coverage history and other necessary information needed to forward their inquiry to the proper agent or broker. The latter experience is now a reality, made possible by connecting data sources across the Cisco enabled network. By bringing together data, it allows insurers to get a full picture of their customers and allows them to create a differentiated customer experience, helping increase customer satisfaction, retention, loyalty, and referrals.
Insurers are continually looking for the best way to attract and retain customers while also increasing cross-sell opportunities. By employing data mining coupled with collaboration technology, insurers are changing the way transactions are conducted. Many insurers are using technology to their benefit; not only through offering differentiated services or channel choices to customers, but also by the information gathered from customers. Read More »
Tags: Cisco, collaboration, customerexperience, Financial Services, insurance
Starting tomorrow, hundreds of Cisco Networking Academy instructors from the United States and Canada will travel to San Jose, California for the 2013 Academy Conference.
Networking Academy instructors prepare people to design, build, maintain, and secure computer networks. Demand for these skills is growing as more and more industries – from healthcare to entertainment to education – are relying on computer networks to do business.
In the United States, jobs in computer systems design and related services are projected to grow 45 percent between 2008 and 2018. And Canada will need 106,000 new information and communications technology (ICT) workers over the next 5 years, according to the Information and Communications Technology Council, which began partnering with Cisco to deliver the Networking Academy curricula in Canada in 1998.
Nearly 4200 instructors teach the Cisco Networking Academy curricula at 2120 high schools, community colleges, universities, military bases, and other community-based organizations in the United States and Canada. They help open doors for people like Kelly Gheesling, who says being part of the Cisco Networking Academy and getting her Cisco CCNA certification was “probably he single best thing I did for my professional career.”
“Even though I didn’t really have any experience at all professionally in the field, I had the accreditation that I went through the Cisco Networking Academy, so they said come down, we’d like to interview you face to face,” Kelly said of her interview for a contract position at Ford Motor Company. “Next thing you know I was packing up my stuff and moving down to Columbus [Ohio] for my first job as a network engineer.”
The annual Academy Conference is a chance for instructors to meet one another, learn about updates to the NetAcad curriculum, discover new teaching technologies, tour Cisco demo labs, and more.
Cisco Networking Academy was founded in 1997 and today teaches 1 million students worldwide each year, including 174,000 in the United States and Canada. Networking Academy courses prepare students for entry-level career opportunities, continuing education, and globally recognized Cisco certifications.
Want to teach and inspire with your passion for technology? Learn how you can become a Networking Academy instructor.
Tags: certifications, Cisco, ICT, job skills, networking academy
True Story: The night I arrived in Orlando I was exhausted & hungry. I headed to a neighboring hotel to meet a colleague for dinner, entered the hotel from a side door, and realized I was lost. The <REDACTED> hotel and conference center had electronic maps on the walls, but they were poorly done (that’s my story) and it took about 20 minutes to find my way out of the maze. Realizing I had gone in a loop amid abandoned conference rooms was the low point. As much as I love that potential setup for a horror movie (She thought she’d visit a friend, but never suspected the grave danger that lurked in that funhouse of hallways in “The Beige Lands of Doom”. Don’t open Hall A!) I was grumpy by the time I found my friend. Thankfully, Connected Mobile Experiences could spare people this fate and help them remain pleasant to dine with. Unfortunatly, it wasn’t there in this scenario and adult beverages were requested by all. Read More »
Tags: Best Interview Ever, connected mobile experiences, enterprise networks
By Jason Kohn, Contributing Columnist
With the news headlines lately about Brazil, it’s easy for those of us outside the region to get caught up in the image of a country going through a difficult, turbulent period. But it’s important to consider that what’s happening now in Brazil is ultimately a sign of positive change: an expanding middle class with higher expectations about the rewards they should reap from the country’s growing economy.
And in fact, that story—the tremendous economic growth happening in Brazil—is one of the more amazing pieces of good news from around the globe.
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Tags: brazil, broadband, economic development, Emerging Markets, latin america