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Using Social Media to Create ‘The Event’

As final preparations are underway for the July 31st (9am PT) Let’s Chat! #Ciscosmt Training Series USTREAM broadcast, let’s get the conversation going early! Are there certain social media examples used for on- and offline events that stick out in your mind? What made them great or perhaps ideas to avoid? And what was used to enhance the participants’ experience?

Within my last post on this topic, I mentioned social media is a perfect channel to help on- and offline audiences engage in events and activities. Audiences are able to share their own insights rather than just hearing a speaker present, exchange ideas and connect with others, and add to the overall collaborative experience.

Cisco Live 2013 (Orlando)

Cisco Live 2013 (Orlando)

Here are some tips to keep in mind when leveraging social media for on- and offline events:

  • Audiences: use social media to reach new audience segments for an event. After defining the audience in the overall planning stages and listening to their care-abouts, find ways to involve them in different aspects. E.g., polls to pinpoint most popular topic ideas, word-of-mouth opportunities to spread the word, VIP activities for top influencers, and live tweeting to keep engagement going.
  • Duration: leverage social media on an ongoing basis and draw attention to events and activities along the way, as part of the overall ongoing strategy. Depending on the type of event, promotions may begin a few months prior to just 3 weeks. E.g., a large hosted type of event or ongoing online series may require ongoing promotions year-round. Activities such as participating in another organization’s event or a webcast type of activity, may only require promotions 3-6 weeks in advance. Event-specific social media efforts should taper off within 1-2 weeks afterwards, folding back into the regular ongoing efforts.
  • SEO: include popular tags, Cisco and/or third-party hashtags, and keywords can greatly increase visibility for an event or activity. Take time to research these tags prior to beginning event-related social media efforts, maximizing efforts and reaching the appropriate audiences.
  • Monitoring and Measuring: create a program-specific listening and respond plan as part of the overall listening strategy. Since on- and offline events are happening in real-time, planning teams need to monitor constantly and handle responses in a timely manner. And when it comes to measurement, its best to focus on quantitative (number of responses, reach, etc.) and qualitative metrics (sentiment, influencers, etc.). These efforts can help teams benchmark and better understand areas of success and ways they can continue to improve strategies moving forward. (Check out this Cisco Live 2013 Orlando Listening Hub recap blog post, by Cisco’s Davythe Dicochea, for additional insights.)
  • Integration: tap into existing brand and third party accounts whenever possible rather than creating new ones. It will help continue more meaningful engagements with audience members, tap into existing and established channels, and continue to build reputation and trust among interested parties. Look for the most appropriate accounts and create/use content that relates to the audience’s care-abouts within each channel.
  • Activities: create a mix of posts, tweets, images, videos, traditional marketing, and activities to provide a full customer journey. As these assets and communications are developed or leveraged, find ways to keep the audience members engaged, focusing on their care-abouts. And just as importantly, make it fun as they get ready to participate in an event, engage with them during the event, and help the audience be the heroes of their organizations afterwards by providing helpful follow-up resources.
  • Experimentation: pilot new ideas to better understand how innovations or strategies can be implemented for future tactics and increased audience participation. Don’t be afraid to make a mistake. This is part of the process and can often lead to even more innovative approaches.
  • Messaging: use social media to create 2-way dialogues for on- and offline events rather than just broadcasting upcoming activities. Communications should include a balance of consistency and variety to keep conversations fresh and relevant. And be sure to customize the messages by social media channel, taking into consideration format and communication best practices. Lastly, make it easy of audience members to share and follow information by incorporating social media channel links in all communication vehicles.

Are there other social media best practices for on- and offline events you’ve seen work well? Share them with us within this blog post and during our upcoming Let’s Chat! #Ciscosmt Training Series USTREAM broadcast. And we look forward to your participation at this upcoming live online session! Here are the details to participate:

  • When: Wednesday, July 31st
  • Time: 9-9:45 a.m. PT
  • Topic: Using Social Media for On- and Offline Events
  • Hashtag: #Ciscosmt (use this hashtag to ask panelists questions and to participate in the conversation)
  • Panel:
  • Jeanette Gibson, Senior Director, Digital and Social Media Marketing, Cisco (moderator)
  • Kathleen Mudge, Social Media Program Manager, Cisco (panelist)
  • Matt Rozen, Group Manager Corporate Social Media, Adobe (panelist)
  • Brian Ellefritz, Vice President, Global Social Media, SAP (panelist)

If you have any questions or are interested in other types of social media training, check out our new complimentary Cisco Social Media Training Program and follow the #ciscosmt hashtag.  To request  customized one-on-one team training sessions, email ciscosmtraining@external.cisco.com.

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Accelerating Our Mutual Success in the Mid-Market

As we shared with you at Partner Summit, there’s a huge opportunity for growth and profit for our partners in the midmarket. Together with you, we have vast opportunities to develop our business in that segment–in fact, Cisco’s research indicates there are 1.4M midsize companies, with a total addressable market (TAM) of $25B for technology and $30B TAM for services by 2016.

JDonovanOur goal is to build and maintain the world’s best partner ecosystem to drive our success in the mid-market, which is critical to accelerating our mutual profitable growth. To help fuel that growth, I’m pleased to announce that in FY14, the Partner Led and Global Virtual Sales teams will come together as one organization, under the leadership of John Donovan. John is an 18-year Cisco veteran with experience in leading businesses in Enterprise, Commercial and Channels.  John will focus his team on continuing to innovate our global virtual approach, while scaling and accelerating our Partner Led model in FY14. Read More »

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4 Steps to Write the Perfect Pitch for Your Start-Up

July 29, 2013 at 8:00 am PST

In every sales training I have attended, this question is always posed to me: “You meet the CIO in the corridor, how do you get a meeting with him?” To be honest, there is not a huge difference in how you answer this question whether you are a start-up seeking an investor or the attention of a mentor.

Being a business mentor for both Cisco’s British Innovation Gateway and RAPTOR research and development project, I have attended a lot of start-up events and met a lot of business owners. When I meet people for the first time, I always ask them to tell me about their start-up or business. This is exactly the type of question the start-ups pitching for the IDEALondon competition will have to be prepared for.

Cisco opened the IDEALondon competition for start-ups attending the Wired Money event earlier this month. This event, a partnership between Wired UK and Cisco, introduced the innovators transforming finance in the digital age, brought together entrepreneurs reinventing the financial industry, and highlighted the trends and risks that will shape innovation and define the future.

Wired_blog

Networking was a key component of the Cisco-Wired Money event

Read More »

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Location-Based Services & Monetization for Service Providers:

Location Based Services in the Service Provider (SP) world is a very hot topic at present, with many SP’s looking for monetization opportunities for Wi-Fi.

Cisco has been working with our service provider customers to help deliver monetization capabilities; one way of opening new revenue opportunities is by using our new Connected Mobile Experiences (CMX) Solution.

Let’s first take a brief look at some of the drivers for Wi-Fi in the SP world and some steps along the value chain.

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Security Implications of Cheaper Storage

An advert from Byte magazine dating from July 1980 proudly offers a 10MB hard disk drive for only US$3495. Accounting for the effects of inflation, that equates to approximately US$10,000 in today’s prices. If data storage prices had remained constant, this would mean that the 1GB flash drive in my pocket would cost in excess of US$1,000,000, with possibly a price premium for small size and portability. In fact, it cost me about US$10, evidence of the continuing drop in the price of electronic storage media in terms of price by stored byte. The amount of storage that can be acquired for a given cost has roughly doubled every 14 months since 1980 [1]. There is nothing to suggest that this trend won’t continue for the foreseeable future. We can look forward to larger and larger data storage devices at cheaper cost. But what are the implications of this trend for security professionals? Read More »

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