voice biometrics

April 5, 2017


Ten Technologies to Consider for Contact Centers in 2017: Part 2

This blog is the second in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part One for the remainder of the ten technologies to consider. Part Two Hybrid Services – Integrating cloud services with existing on-premises customer care services is currently a hot topic, not just in the contact center […]