Contact Center Technology Answers for Mobile Customer Care
Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast […]
Telephony: Video is the New Audio
Video is the New Audio at Cisco. That’s an audacious statement for a guy who started working in the Bell system about 30 years ago. The New Audio? Audio sets a standard that is pretty hard to beat. Audio telephony has been around for almost 140 years. (The first major phone system was started in […]
Video Collaboration Matters in the Millions
How can a global company make the most of its talent all over the world? How can teams of people collaborate productively no matter where they live and work? While email helps and phone calls help even more, video is critical. Cisco IT supports our global teams with a successful integrated suite of video options. […]
Improving Email at Cisco Part 2 – The Employee Process Side
I’d mentioned earlier (see Improving Email at Cisco Part 1 – The IT Technology Side) that email has its ugly side: Too many Most of them are a waste of time Emails will, occasionally, carry virus payloads (or link you to sites that have worse); and yet I can’t live without it
Improving Email at Cisco Part 1 – The IT Technology Side
My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails are a waste of time Emails carry the risk of, very rarely, nasty virus payloads (or link you to sites that have worse) Despite all this, I can’t live without email
UC – How does Cisco IT Support and Manage its UC Services?
Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.
How to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.
How Does Cisco Keep Voice Costs Down?
How does Cisco keep voice costs down with our Unified Communications voice service?
Migration – How did Cisco IT get from Legacy PBX to Unified Communications?
There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration.