CCAT

September 3, 2020

INSIDE CISCO IT

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]