Ian Pudney

Senior Manager, Service Management Office

Unified Communication and Video Platforms

Since mid-2011, Ian Pudney has worked with his team to build the service management office for the unified communication (UC) and video services within Cisco IT. This team of service managers and analysts create functions, processes, and procedures to measure and improve the delivery of UC and video services to Cisco users.


Since joining Cisco in 1996, most of Ian’s career has involved unified communications, including program and project management for the initial deployment of IP telephony and UC solutions within Cisco and managing a UC design engineering team. Ian also has experience with deployment of Cisco Unified Computing System (UCS) solutions in Cisco data centers, including planning the migration of UC platforms to the UCS servers.


Ian holds a joint degree in mathematics and management from the University of Nottingham. Away from work, he enjoys watching and coaching his children in football (soccer), plays football himself, and works on do-it-yourself home renovation projects.