Colin Choo

Solutions Consultant

Contact Center

Colin is a 15-year Unified Collaboration and Contact Center professional. He joined Cisco in 2011 as part of the TANDBERG acquisition, becoming Cisco’s first Personal & Desktop Video IT Service Manager. As the contact center solutions strategy lead for Cisco Contact Center IT, Colin was responsible for alignment to Cisco’s contact center BU on products and platform upgrades as well as defining strategy for solutions to meet Cisco’s internal and external business needs. In 2016 Colin moved into the role of solutions consultant, working with various client communities, xRM organizations, solutions partners and other 3rd party solution providers to broaden capabilities available to Cisco’s contact center environment. In his current role, Colin is the Product Manager for the Cisco IT’s Contact Center Innovation Work Center, leading an agile team on enabling self-service automation, AI, customer journey analytics, and other workforce transformation functions to Cisco’s contact centers. Outside of work, Colin enjoys traveling and learning about different cultures through their customs, cuisines, and languages. He also tries to stay physically active through sports and activities that brings him close to nature. Colin is available on Twitter @cochooCisco


September 3, 2020


Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]