In a recent interview, I discussed the importance of prioritizing business processes that have the most impact when deploying virtual desktops. One common business process that can significantly benefit from a virtual desktop delivery model is in customer service. Cisco offers an innovative contact center solution that creates the foundation for positive customer service, resulting in greater customer satisfaction, loyalty and competitive advantage. With the latest release of Cisco Virtualization Experience Infrastructure (VXI), we are able to support Cisco Unified Contact Center Enterprise, further improving the benefits to contact centers that are moving to desktop virtualization.
By deploying Cisco Contact Center Enterprise as part of Cisco VXI, IT can now Read More »