In My  Part 1 of the retail blog series about Las Vegas I wrote about the use of video in Las Vegas to enhance visitor experience in Las Vegas.  In this second blog I’d like to look at the some of the ways Las Vegas using omni channel to reach out across customers across multiple channels to drive loyalty and sales.

Use of Self Service machines

With the high traffic real estate in the casinos, I saw more vending machines than the usual cigarette and soda vending machines.  This one by u*tique at the Cosmopolitan hotel Las Vegas and features a lot of higher end gift items.  Unfortunately my photo did not do it justice but I found the following video

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Tags: Cisco, las vegas, omnichannel, retail, retailing, self-service, text messaging, vending machine