Public sector decision makers are under enormous pressure to deliver results in difficult and uncertain times. In late 2010 and early 2011, the Cisco Internet Business Solutions Group (IBSG) conducted in-depth interviews with more than 100 senior public sector executives from around the world—at the city, regional, and national levels. Responses from these officials were remarkably consistent regarding the key challenges they face in a world undergoing significant economic, political, environmental, and social transitions.
Some of these public leaders expressed concerns about their organizations’ capacity to respond to new policy and service demands, budget reductions, and the need to engage new technology platforms for innovation and service delivery. Other challenges related to the public sector’s ability to help cities, regions, and countries navigate the current uncertain and volatile environment. Read More »