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Five Ways to Get Extraordinary Results from Collaboration

This is my fifth blog in a multi-part series.  In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment.  In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you.  In my third blog, I share how you can turn human interactions into business results.  In my fourth blog, I discussed patterns of collaborative behaviors and how to leverage them to better support collaborators. In today’s blog, I discuss how you can get extraordinary results.

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Collaboration, at its core, is people interacting with people.  When building collaboration solutions, therefore, it’s essential to put people at the center.  As we learned in our study of employees in the Cisco Collaboration Work Practice Study, a blend of process, culture, workplace and technology solutions fosters the natural human interactions, rich dialogue and diverse perspectives at the heart of collaboration.

At Cisco, employees say that the outcomes achieved as a result of collaboration are “simply better.” So now is the time to not only reflect, but also to take action, as today’s technology era brings new dimensions to how we work together. We collaborate across time zones, cultures, personalities and behaviors. We collaborate using a multitude of devices, from smartphones and laptops to tablets and more. When organizations empower employees to engage and interact at a personal, human level, across this diverse landscape, they can achieve extraordinary results—such as Read More »

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Collaboration Patterns That Accelerate Your Business

This is my fourth blog in a multi-part series.  In my first blog, I introduced insights from Cisco’s Collaboration Work Practice Study and how people value collaboration in the work environment.  In my second blog, I discussed the importance of building trust-based relationships and networks to make collaboration work for you.  In my third blog, I share how you can turn human interactions into business results.  In today’s blog, I discuss patterns of collaborative behaviors and how to leverage them to better support collaborators.

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Collaboration can happen at anytime.  Some would describe it as chaotic.   But interestingly enough, through all the collaborative interactions we observed, we saw patterns in the “chaos” -- patterns that did not just exist in organizational silos, nor were they simply associated with a job role or personality type.   Throughout the day, people play a variety of roles and experience different types and modes of collaboration.   They go from online to offline, in a virtual meeting to meeting over coffee, have an ad-hoc chat in the break-room and attend a global Cisco TelePresence meeting.

If we pay close attention to the behavior patterns of collaboration we can learn how to better support collaborators and create a more seamless experience. This is where process, technology and the physical and virtual workplace can complement the human behaviors that occur during collaboration.

Accelerating Collaboration through Catalysts and Connectors

“Not everyone is comfortable with collaborating virtually. [A catalyst’s] outreach encourages participation and makes the experience rich and meaningful.”   -- Study Participant

In our study, we found that certain types of people play an essential role in not only Read More »

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We Can Learn Some Things About Collaboration From Duke’s Coach K

Duke University Basketball Coach, Mike Krzyzewski, Coach K to his fans, is arguably the most successful college basketball coach of all time. Under his leadership, his teams have won numerous national championships along with recording a win percentage that is the envy of any team, regardless of sport. In little more than a decade he managed to build a mighty record of success.

However, during the 1994-1995 season he left after twelve games to have back surgery. Quite surprisingly, Read More »

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