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Don’t Risk Your Business on a Consumer-Grade Voice Service

Learn how to find a business-class hosted voice service that will support your company without breaking your budget

The market is crowded with providers that offer inexpensive or even free hosted voice services—all of them claiming to be the ideal telephony solution for small business. But many popular Internet-based public phone services, such as Skype and Google Voice, are more appropriate for people making personal calls from their homes to families and friends.

As a small but growing company, you need a business-class voice service that will support your business and your customers; however, you also need to be conscious of the cost, balancing the price with the quality of the service. Here are five things to look for—and look out for—when choosing a hosted voice service.

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Hosted Voice Service Easily Connects Remote Offices, Mobile Workers

With hosted VoIP, small businesses can reduce telecommunication costs and enhance collaboration between employees.

Smaller businesses are turning to cloud-based services for a variety of applications, especially hosted voice over IP (VoIP). According to AMI-Partners, 30 percent of small businesses and 50 percent of medium businesses believe VoIP will become critical to their business operations in the near future. Hosted voice services offer many benefits, from reducing upfront costs to accessing advanced communications technologies, and they’re no longer considered a risky way to acquire business applications. Because hosted VoIP removes the burden of maintaining separate phone systems, it offers particular advantages to small businesses with remote offices or mobile employees.

A hosted voice service, such as Cisco Hosted Small Business (HSB) Communications, is the great equalizer. It can lower the cost of remote employees communicating with colleagues. It can also help a mobile sales force stay in touch both with their contacts in the field and back at headquarters. All employees, no matter where they’re working, have access to the same calling and messaging features through the hosted voice service, including extension dialing and conferencing.

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