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The Myth of Basic Warranty: Myth # 5 of the Good-Enough Network

In this week’s installation of the Myths of the Good-Enough Network series, Mike Rau explores misconceptions that surround the basic warranty.

Mike points out that all service contracts and warranties are not created equal, especially when it comes to networking. As a rule of thumb, you get what you pay for. Unfortunately, you never realize how good a service contract is until you need it.  His recommendation:  Be prepared and look at the fine print.

Here’s a quick recap of the article.

Basic Questions Only: With “good-enough” vendors such as HP, a warranty service call is limited to answering only the most basic questions. More often than not, they will ask questions along the lines of, “Have you tried rebooting your switch?” If that doesn’t work, the vendor simply ships a replacement.

No Troubleshooting: The majority of warranties do not include troubleshooting at all. Yet network and configuration issues account for 70% of support center calls where service is often provided on a first-come first-served basis, with no effort to prioritize calls.

TCO Calculations: If a company makes that narrow calculation of upfront discounts on products and maintenance, they are not looking at the total operating environment that they’re actually creating and overall TCO.

Impact of Downtime: Companies lose an average of 3.6% of revenue per year to downtime, according to an Infonetics Research report “The Costs of Enterprise Downtime.” Unplanned downtime also damages the reputation of the business, a significant cost even if it is difficult to quantify.

Smart Services to the Rescue: To provide customers proactively identify and address network problems Cisco has invested aggressively in smart services capabilities.  These software-enabled technical and professional services proactively seek out, diagnose, and remediate issues before they even become problems. This can dramatically improve the uptime of networks as well as the user experience.

Sound interesting?  Read the full article on Silicon Angle:  Myths #5 of the Good-Enough Network:  ”Basic Warranty” Myth


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Announcing Tweetchat with Marie Hattar, VP Borderless Networks Marketing

Those of you that already know @MarieHattar will understand why I am really excited about being able to give you this opportunity to chat directly with her via Twitter on June 8th.

In the last six months alone, Marie has been to Mumbai to deliver the keynote at Interop Mumbai, to Paris to talk about technology in the luxury goods industry and to New Orleans for Cisco’s own Partner Summit.  During the chat, Marie hopes to answer any questions you may have about the network as a strategic business asset. She also plans to share global customer case studies and other anecdotes from her travels.

Tweetchat Info
Date: Wednesday 8th June 2011
Time: 09.30 – 10.00 PT [12.30 – 13.00 ET / 18.30 – 19.00 Central European Time ]
Hashtags: #engn  #cisco

We hope you will be able to join us for this chat.  If you would like to ask any questions or suggest topics ahead of time, please DM @MaleeD or get in touch via email.

Thank you and we look forward to chatting with you then!

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Myth # 4 of the Good-Enough Network: “Just Look for Standards”

New innovations and inventions mean the flow of information has changed the method and speed at which we communicate. And the standards governing the technology industry help ensure there is security, interoperability, and a framework in place. As we innovate, old standards evolve and new ones are created. Imagine if we used the post office standards from 1890 to govern the way email is sent. If that were the case, we’d probably be putting postage stamps on our email messages.

Cisco has a deep respect for industry standards and participates in many standards bodies. As we’ve learned, vendors interpret and deploy standards differently in their equipment. These differences may result in integration challenges. While industry standards are extremely important, relying only on existing standards as you plan for future technology needs is misguided.

When companies lock themselves into standards-based networks, they miss out on a higher-level of service innovation and occasionally underestimate the integration cost involved in making the components of a standards-based system work together. Yes, standards should be used, but businesses looking for a competitive edge need to look for solutions that are also innovative.

In the forth installment of the Myths of the Good-Enough Network series, Mike Rau, VP & CTO of Cisco’s Borderless Network Architecture, delves into the “just look for standards” myth. Mike addressed the pitfalls of relying purely on a good-enough networks based purely on industry standards.  For all of the details, read the full article on Silicon Angle.

Here’s some additional information on the Seven Myths of the Good-Enough Network:

Blog: The Seven Myths of the Good-Enough Network

Blog: Myth #1:  The Single Purpose Network

Blog: Myth #2:  Security as a Bolt-On

Blog: Myth #3:  Myth of Basic QoS

Webcast: Debunking the Myth of the Good-Enough Network

White Paper: When Good Isn’t Good Enough

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Security as a Bolt On: Myth # 2 of the Good-Enough Network

Network security has to keep pace with an ever-changing mobile workforce’s needs and an increased threat profile. And it doesn’t help that security risks are everywhere. There’s been a 46% increase in the spread of malware on mobile devices in 2010 while at the same time, 20% of workers have left devices unattended, and 46% have let others use their devices, according to the Connected World Report, 2010.

But with all these risks out there, so many “good enough” networks that are cobbled together with the least expensive equipment employ the bolt-on security method. This leaves the network (and valuable data) open to hackers and other security threats.

In the second installment of the Seven Myths of the Good Enough Network series, Mike Rau, VP & CTO of Cisco’s Borderless Network Architecture, delves into the myth of bolt-on security. In addition to outlining the pitfalls of taking a good-enough, bolt-on approach to security, Mike highlights the benefits of integrating security into the network architecture. Sound interesting? Here’s the full article on Silicon Angle.

Here’s some additional information on the myth of the good-enough network.

Blog:  The Myth of the Single Purpose Network

Blog:  The Seven Myths of the Good-Enough Network

Webcast:  Debunking the Myth of the Good-Enough Network

White Paper:  When Good Isn’t Good Enough

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