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Managing a Massive Voice Infrastructure with Cisco Prime Collaboration

Cisco IT monitors and manages a huge voice infrastructure, with over 200,000 UC endpoints, and the Cisco Prime Collaboration solution helps us do this work efficiently.

For example, a common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. In a typical case, a salesperson might have a desk phone and a Cisco TelePresence personal video endpoint in the office, another phone in their home office, and use Cisco Jabber clients on a laptop and smartphone at home, at customer sites, or while traveling. Cisco Prime Collaboration lets me easily view this information and verify that the employee is actively using all of these devices.

Hardware phones in particular can become inactive when an employee leaves or transfers and no one else moves to that desk. Cisco Prime Collaboration lets me easily identify and remove that phone. We can also detect which employees haven’t downloaded the latest Jabber client version and encourage them to update their devices to the currently supported software.

Cisco Prime Collaboration gives me a very easy graphical interface to see into the whole global network, and then allows me to drill down to any components to see what’s going on.

Figure 1:  Sample CPC Network Topology, enabling drilldown on each location and device

CPC Voice Jim Marshall - Figure 1 of 2 Read More »

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Cisco Prime Collaboration in Cisco IT Video Operation

Cisco Prime Collaboration (CPC) is based on years of partnership and collaboration between Cisco IT and the Cisco Network Management Technology Group (NMTG). Today CPC is a critical part of our internal video operations process, with useful capabilities like

-       Proactive monitoring and alerts for video endpoint faults

-       Real-time monitoring of live sessions and call session statistics reports

-       End-to-end network path troubleshooting

-       Endpoint and system inventory reporting

 

Figure 1:  CPC Provides proactive monitoring of endpoints, sessions, and ports.

CPC Video Jim Yam - Figure 1 of 2

Video calls and TelePresence meetings in Cisco IT have become part of the Cisco global business culture. Utilization of video is high (for example, utilization of the shared 3-screen TelePresence systems has remained at about 68% for the past few years). One reason for this success is that, at Cisco, these critical video sessions run smoothly, without disruptions or noticeable drops in video or audio quality.  High availability and high quality is essential for user adoption of video:  all the components (endpoints, network infrastructure, backend systems and etc.) need to run smoothly without causing any frustration for users and distracting them from the communication effectively of the meeting. These disruptions are particularly unacceptable for high visibility events or sessions that involve executives and customers. Cisco IT uses CPC to keep video running smoothly when it really counts.

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