First impressions matter. Whether you’re trying to get a job, make a sale, or go on a second date, you know that the first things you do and say are critical. Studies say you have between 2 seconds and 2 minutes to make a first impression. When you download a new app for your tablet or phone, how much time does it have to make its first impression on you?
When IT departments make technology decisions, the path to end-user adoption is a key concern. The relative ease or difficulty of setting up and maintaining the back-end infrastructure or cloud service is one thing, but the means by which end users first experience the solution and get started using it is perhaps even more important.
IT needs products that are easy to roll out and that provide end users — their customers — with a delightful first impression. That’s why Cisco considers not just the end user experience and the IT administrator experience, but the places where they intersect, such as in the deployment of solutions to a large end-user community.
A tangible example of this attention to experience is Read More »
Tags: adoption, Cisco Jabber, Cisco Jabber for iPad, collaboration, instant messaging, itunes, Presence, user experience
As I shared in my previous blog regarding the announcement of Cisco Unified Communications (UC) 9.0, flexibility is a key focus of that new release. Based on what we’re hearing from our customers, we are providing solutions that accommodate different business needs and user requirements. It’s all about empowering you to work the way you want to work, the way you need to work.
What are the new drivers? To start, with Cisco UC 9.0 we introduce a flexible licensing model and tools where you can purchase and manage licenses. We address the common user types of desk-less, desk-bound, hybrid, and mobile. My colleague, John Marshall, recently blogged about Cisco’s user-centric licensing strategy – please take a look for more details.
Around the growing trend of Bring Your Own Device (BYOD), this release not only supports Read More »
Tags: Bring your Own Device (BYOD), Cisco Jabber, Cisco Jabber for iPad, collaboration, licensing, unified communications
“You’re off to Great Places!
Today is your day!
Your mountain is waiting,
So… get on your way!”
― Dr. Seuss, Oh, the Places You’ll Go!
With the increasingly global nature of business, along with advancements in technology, employees are continually pushing the envelope in regard to how and where they work. Workers can connect and collaborate from anywhere such as their local coffee shop, on an airplane 35,000 feet in the air, to the mid-mountain cafeteria, after a morning of ski lifts and hand warmers.
According to a Cisco IBSG study released a few weeks ago, 84% of companies support Read More »
Tags: byod, Cisco Jabber, Cisco Jabber for iPad, collaboration
Last week we wrapped up the US version of Cisco Live in San Diego, California. Of all the events Cisco hosts worldwide, Cisco Live is potentially the most anticipated among our customers, partners, and staff alike. It’s truly amazing to have 17,000 users all in one place and it gives me an exceptional opportunity to hear firsthand about your concerns, interests, and strategies.
I heard two themes from you last week. From Read More »
Tags: Cisco Jabber for iPad, cisco live, Cisco WebEx, collaboration, collaboration applications, customer collaboration, TelePresence, unified communications