Guest Post by Contributing Author Ken Presti
Scenario #1:
“I put it in the system. Really, I did.”
“Then where is it?”
“Umm….”
Scenario #2:
“Help! I can’t figure out how to do that.”
“It’s right here. Just look in this drop down menu.”
(Wait 5 minutes)
“Help! How do you do the other thing?”
“It’s right here in the other drop down menu. Just take a moment to look around. It’s not hard to figure out. Just look for a couple of minutes.”
(Wait 3 minutes)
“Help….”
Tags: application, channel parter, small business
