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My People Don’t Understand Our Applications

Guest Post by Contributing Author Ken Presti

Scenario #1:

“I put it in the system. Really, I did.”

“Then where is it?”

“Umm….”

Scenario #2:

“Help! I can’t figure out how to do that.”

“It’s right here. Just look in this drop down menu.”

(Wait 5 minutes)

“Help! How do you do the other thing?”

“It’s right here in the other drop down menu. Just take a moment to look around. It’s not hard to figure out. Just look for a couple of minutes.”

(Wait 3 minutes)

“Help….”

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