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IT As Business Strategist

Poll us—any of us, whether customers, partners, or Cisco. We’re all experiencing the same thing: We’re at a point where technology is enabling a pervasive computing and collaboration experience for end users. It’s the “era of engagement”—and it’s fundamentally changing expectations for the end-user experience, just as it’s  changing expectations for business – how we do business, operate business and grow business.

Big End User Demands

Recently a customer CIO described how he delivers IT to his company: “When it comes to technology, we have to go where the users are. Technology must be intuitive, user friendly. Our employees choose technology based on what works. I run behind them and try and plug in the support they need to use it.”

Today, employees want their Sunday experience at work on Monday. They’re much more mobile in how they run their lives, communicate, share information and collaborate—and they expect the same on the job.

Consider these facts:

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