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The Internet of Everything and your Contact Center

The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, even connect your pet cat (well maybe not yet) – to the IOE. A lot of bandwidth and expertise on the back end will be required to support the applications that tie everything together as the distant future becomes the new normal.

When you think of the IOE, you may initially only think that the underlying technology of sensors, network bandwidth, the cloud, routers, security, etc. are the main components that play a crucial role in connecting devices across the various technology domains. How many of you would have thought that the contact center in your company is an important component that will help to bring business value to the large investment made in the IOE?  Read More »

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ACI and CITEIS Fortify the Cloud-Enabled Data Center

In July 2014, Cisco IT turned on the Application Centric Infrastructure (ACI) fabric for the first time in our San Jose engineering data center. Since then, we’ve been busy building out the ACI fabric in our U.S. production centers and beginning the process of migrating workloads. In phases, we’ll migrate our global infrastructure footprint to ACI within two years. Running on our internal cloud platform called Cisco IT Elastic Infrastructure Services (CITEIS), ACI provides flexibility and elasticity across the data center that wasn’t possible before. So far the results have been better than even we expected. Read More »

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How Cisco IT is Moving to Integrated Network Management

Do you recognize this situation? The network is growing and becoming more complex, but it is managed by a collection of narrowly focused management tools that can’t keep up.

This is the situation we faced in Cisco IT. Our previous network management systems were a mixed bag: A few Cisco products here, a few third-party products there, along with many homegrown scripts for “special” network elements and management tasks. Read More »

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My Week at CiscoLive! Melbourne 2015

One of my favorite events on the calendar is always Cisco Live in Melbourne, and after the record-breaking event last year, I went in with high expectations. From the moment Chuck Robbins stepped onstage for the opening keynote I knew I wouldn’t be disappointed. Read More »

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Why IT Standardization?

Cisco IT has over our history become more and more standardized, with standard architectures (which are continuously upgraded to meet future business needs), and standard products, designs, software versions, and configurations. But we’ve never really told the story about WHY we have standardized so thoroughly. Many customers ask “What is the value of a global IT standard vs. regional or local designs?”
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