Kevin O'Healy
Senior Manager
Global Voice Operations, Cisco IT
I started working with Cisco in 2001, initially working on the early deployment of IP Telephony for the Cisco San Jose headquarters. After several years of working with the Americas voice operations teams I transitioned to the UK in 2007 to lead the Cisco IT Global Voice Operations organization. Before joining Cisco, I worked with several Cisco channel partners and achieved Cisco CCIE certification in routing and switching.
Today I have responsibility for leading the global voice and video infrastructure for Cisco IT, We deliver Unified Communications services ranging from basic dial tone to advanced applications including presence, conferencing, contact center, and video. My teams supports about 150,000 hardware phones and 51,000 software phones across the company.
Away from the office, I enjoy spending time with my family, sailing, and all types of outdoor adventure activity.
Recent Posts
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Inside Cisco IT
How Cisco IT Organizes Its Voice Operations
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How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft ...Inside Cisco IT
Simplifying Global Voice Operations
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Cisco IT has deployed voice infrastructure around the world in order to handle our 1+ million voice calls per ...Inside Cisco IT
Essential Skills for Today’s Unified Communications Operations Staff
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Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and ...Inside Cisco IT
Identifying a Caller’s Location for Emergency Response
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If someone in your corporate building makes an emergency call, will responders know where to go? Years ago ...Inside Cisco IT
How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics
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In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice ...-
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