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Video Conferencing Backstage I: An Easy to Manage Network

- November 20, 2009 - 0 Comments

So much of video conferencing discussion revolves around telepresence and HD quality video , but there’s more to a successful video deployment than endpoints.  What about the supporting cast: the network infrastructure?  If a video network is cumbersome, difficult to deploy and challenging to manage, how effective can it truly be?

Having a management suite that is easy for the administrator to provision and update is critical to a successful video network.  Likewise, it’s the management tools that make it easy for end users to schedule meetings and connect point to point and multipoint video calls.  An intuitive management system will increase the effectiveness and overall adoption of a video system.  So what should an administrator look for when deciding on a solution that is right for them?   For starters, the ability to manage a network from a central location is crucial.  Monitoring, troubleshooting and resolving issues quickly and easily will help ensure maximum network availability.   If the tools are reliable, users will make them part of their daily business routine.  Similarly, if they are intuitive, the learning curve is marginalized, making adoption a seamless process.

A few questions to consider when evaluating a video management suite:

  • How quickly and easy will it be to provision endpoints to a large number of users?
  • Can the video network be maintained without the requirement for significant additional resources?
  • Is it easy for users to place scheduled as well as ad hoc calls?
  • Will end users embrace the technology?
  • Can the management be integrated easily with other existing scheduling tools and phonebooks like Microsoft Exchange?

Doing due diligence when researching a video network will pay dividends in the long run.  Endpoints will help transform the business, but only if they are used.  A quality management system will ensure the tools are used.

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