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Realize Business-Wide Benefits with Cisco’s Remote Expert

September 27, 2012 - 0 Comments

Cisco’s Remote Expert brings face-to-face interactions back to the forefront of your business, improving productivity and reinvigorating customer interfaces with a personal touch that’s unachievable with telephone, email, text, chat and other online interactions. We know that “in person” communication strengthens business relationships and generates meaningful customer touchpoints, but what other benefits can Remote Expert provide to your organization?

Well, for starters, consider these:

  • Customer Intimacy: Remote Expert creates an enterprise-wide, skills-based database of your business’s subject matter experts.  It provides a platform to connect, manage and track their availability. You can quickly connect customers with the expertise they need immediately, regardless of either’s location
  • Increased revenue streams: As part of their life-like, interactive video conversations with customers, your experts can up-sell or cross-sell related products and services that best fit customers’ particular needs. Video provides the necessary link for experts to get to know their customers, enabling personalized sales pitches and customized content sharing.
  • Cost efficiencies: Remote Expert eliminates lag time between customers and partners seeking customized information immediately. It provides an instant response vehicle to make decisions and to sell in an optimal and intimate customer experience.
  • Reduced revenue leakage: Video connections reduce customer turnover and drive sales. Forrester analysts estimate that without an expert present to answer initial product inquiries, 70 percent of customers will choose alternative companies. Furthermore, the conversion rate of a video interaction between an expert and a customer is 90 percent, compared to 50 percent for audio-only conversations.

And that’s only the beginning. Remote Expert also eliminates travel expenses and inconveniences for subject-matter experts, maximizing their productivity while building customer satisfaction with your company. Nixing the travel supports ever-more-prevalent green initiatives as well. See the Solution Overview for more Remote Expert business benefits.

Remote Expert is ready to help your company expand its customer base, improve relations with existing customers, maximize the potential of your thought leaders, and see your business expand to new horizons—all while optimizing your technology investment.

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