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Delivering Solutions to Language Barriers

February 16, 2010 - 0 Comments

A recent article in ITnews discussed how Interpreterline, a Victorian translation firm, has started couriering video conferencing kits in unbranded boxes to schools and at least one regional community health service center to save on interpreters’ travel costs. Interpreterline’s chief Ismail Akinci said the company had toyed with the concept because there was a finite source of interpreters available for some languages in Australia. Also, the cost to send an interpreter to some locations in Australia was three times more than the professional service being delivered and was dependent on the interpreter having time to travel in the first place.

They turned to video conferencing because it could support three people in conversation, necessary so the interpreter can interject when they have enough to translate. Now, for just $30 Interpreterline is able to ship a video conferencing kit, the TANDBERG E20 is their unit of choice, to any place the company’s services are needed. This cuts back on the extra time, money, and carbon emissions required to fly an interpreter to be there in person.

With the reduction in both the size and cost of video conferencing products, it’s no wonder that businesses of all sizes and industries are finding new and creative ways to take advantage of all that visual communication has to offer.

One of our previous blog posts mentioned a USA Today article which notes that airlines and hotels are “spooked,” as more companies continue to invest in technology. Interpreterline is a prime example of why they should be; with their creative approach to resource allocation the interpreters are able to be in more places at once without the use and costs of airlines or hotels.

How has your company taken advantage of smaller sized video conferencing devices?

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