Cisco WebEx Telepresence: Cisco Extends WebEx Beyond Web Conferencing to Now Include Social and Telepresence

June 19, 2012 - 2 Comments

We all know that in-person communications matter. According to a recent study by The Economist Intelligence Unit, 75% of Global Business Leaders state it is critical for business success. Nothing compares to it when it comes to making a first impression, managing a crisis, brainstorming creative solutions to a problem, or kicking off a new project.

But in today’s global workplace, facilitating in-person meetings is more and more difficult with a workforce that’s increasingly shifted by time and location.  Even among video conferencing systems the only solution that provides a natural “in-person” meeting experience is telepresence . Telepresence creates the intimacy of an in-room meeting, keeps employee engagement high and increases effectiveness by bringing participants together virtually.

Cisco TelePresence solutions serve businesses of all sizes with an expansive endpoint portfolio to meet different budgets and use cases. This is important because telepresence becomes more powerful as customers grow the networks of people they can call.  That’s why we introduced Cisco TelePresence Callway in 2011, a cloud-based telepresence offer for mid-market and smaller businesses.

Continuing on these efforts, Cisco is aligning its product strategy to build an integrated people-centric collaboration platform that includes telepresence. Today, Cisco announced an expanded set of collaboration capabilities from the cloud to help accelerate this vision under unified brand name, WebEx.  Included with this announcement are updated features and a branding change for Cisco Callway to Cisco WebEx Telepresence, along with a branding change for Cisco Quad to Cisco WebEx Social.  An expanded set of offerings from WebEx helps IT quickly provide more users with more services, all while assuring security, performance and reliability, and providing users with easy access to their collaboration tool of choice from any device.

Cisco is uniquely positioned to deliver new services from the cloud based on industry leading experience with WebEx, which currently offers the world’s second largest public cloud for business collaboration applications. With the new release of Cisco WebEx Telepresence available by the end of the month(Jun 2012), we’ve included additional features in our subscriptions such as:

  • Giving users the ability to have multiple participants on the WebEx Telepresence network join their video calls
  • Seamless management of deployments through an online portal
  • Support for new endpoints and devices

Additionally, subscription tiers have been simplified and customers can benefit from pre-paying for annual contracts at a reduced rate.

Consistent with what customers valued from the Callway service, WebEx Telepresence delivers rapid endpoint activation over an Internet connection and maintenance/management handled by the service through automatic version updates.  Customers can connect to participants using video conferencing systems on other networks; letting our users get the most out of their investments, and helping Cisco’s existing telepresence customers connect to partners and their customers who may be using the WebEx Telepresence service.  Cisco WebEx Telepresence is available in the U.S. and Canada and sold through Cisco channel partners.

We’re committed to bringing communications-enhancing video collaboration to businesses everywhere, no matter their size or budget. I invite you to explore Cisco WebEx Telepresenceto learn about the offer and hear from our featured customers.  And please let us know if you have any questions—we’d love to help you see what telepresence through the cloud can do for you.

For more details on this announcement, I encourage you to read the Cisco press release.

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  1. Will the new Cisco WebEx Telepresence service allow a user to dial from their Cisco WebEx Telepresence enabled endpoint (software or hardware) into a Cisco WebEx Meeting and interact with other VIDEO users logged into the Cisco WebEx Meeting?