Webex Social

June 12, 2013

INSIDE CISCO IT

Email and Calendaring Social Community Decreases IT Support Caseload

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and […]

June 4, 2013

EDUCATION

Systematic Transformation: The Intersection with Technology in a Journey Toward the Future (Scaling Best Practices) – …

This six-part series focuses on transformation of the traditional higher education system in the United States.  Read parts 1 through 4 on the Cisco Education blog.  At Cisco we are seeing outstanding examples of change, some of which have been highlighted throughout this blog series. Others, unfortunately, are one-time interventions, and tend to be unsustainable. […]

May 15, 2013

INSIDE CISCO IT

IT Mobility Social Support Leads to Reduced Costs

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. […]

March 13, 2013

INSIDE CISCO IT

Collaboration is Good Dog Food – Crowdsourcing

In my last blog I talked about the importance of building your personal brand using your WebEx Social Profile and Expertise Tags.  Today I’m going to explain how your Profile and Expertise Tags can play a greater role in crowd sourcing.

March 11, 2013

EDUCATION

EdChat with Cisco Experts on Technology Trends and Solutions

Education leaders and innovators around the world are transforming education today. Please join us on March 19th (Americas and EMEA) or March 20 (Asia Pacific), for the Cisco Virtual Forum for Education Leaders, to see how they are shaping the future of education. During this free global conference, which you can attend from the convenience […]

January 18, 2013

INSIDE CISCO IT

WebEx Social Community Boosts Cisco Salesforce Productivity and New Product Launch Bookings

Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and related training directly to the salesforce, […]

January 16, 2013

INSIDE CISCO IT

New Cisco IT Blog Series: Collaboration is Good Dog Food

Have you ever wondered where the saying “Eating your own dog food” came from? According to Wikipedia it originated from an Alpo Dog Food television ad (circa 1970’s) where Lorne Green professed to feed his own dogs Alpo. Even better, in 1988 the president of Kal Kan Pet Food was known to eat a can […]