Service Catalog

January 16, 2014

DATA CENTER

Introducing Cisco Prime Service Catalog version 10.0

3 min read

I’m excited to announce the recent release of our next-generation service catalog software, Cisco Prime Service Catalog version 10.0. (Click here for a larger image.) As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from […]

October 22, 2013

DATA CENTER

Delivering IT-as-a-Service with Cisco Prime Service Catalog and FlexPod at Steria

2 min read

I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria. Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, […]

October 9, 2013

DATA CENTER

Cisco Domain Ten: The Compendium

3 min read

It’s hard to believe but it’s ten months since I first blogged on  Cisco Domain TenSM,  which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of this concise and powerful model.  I’ll now collect all articles – including my most Cisco Domain […]

June 25, 2013

DATA CENTER

Introducing the Cisco IT eStore and a Service Catalog for BYOD

2 min read

Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) […]

June 25, 2013

DATA CENTER

Introducing Cisco Prime Service Catalog – Focusing on User Experience

3 min read

When was the last time you turned on your new gadget, opened an app, or logged onto a website and found that you needed to attend a training course before you could use it effectively? At times, we in the IT industry fall into the trap that we need the most advanced technical capabilities.  After […]

January 25, 2013

DATA CENTER

Cisco Domain Ten: Domain 5: Service Catalog and Management (and free white paper)

5 min read

I introduced the Cisco Domain TenSM framework for data center and cloud transformation back in December, and after my previous blog discussing “Domain 4: the User Portal“, it’s now time to discuss Domain 5, which considers Service Catalog and Management.  In this post, I’d like to illustrate the important, central role the service catalog has in […]

December 5, 2012

DATA CENTER

Introducing Cisco Domain Ten(SM) – Cisco Services’ Blueprint for Simplifying Data Center and Cloud Transform …

4 min read

This week at the Gartner Data  Center Conference in Las Vegas, Cisco Services is unveiling Cisco Domain Ten(SM) – Cisco’s Framework for Simplifying Data Center and Cloud Transformation. https://www.youtube.com/watch?v=dnLFReBBV7c...