retail

December 10, 2013

DIGITAL TRANSFORMATION

A Room with a View (of Crucial Big Data Insights)

What’s the problem with Big Data? You guessed right — it’s BIG. Big Data empowers organizations to discern patterns that were once invisible, leading to breakthrough ideas and transformed business performance. But there is simply so much of it, and from such myriad sources — customers, competitors, mobile, social, web, transactional, operational, internal, external, structured, […]

November 21, 2013

DIGITAL TRANSFORMATION

The Internet of Everything Connects Customers to Shipping Logistics, One Package at a Time

The most wonderful time of year is upon us. With the holidays just around the corner, many will be crossing off wish lists by shopping via their laptop, tablet or smartphone. Last year I was one of those that waited until the last minute to shop for the holidays and by the time I arrived […]

November 7, 2013

ENTERPRISE NETWORKS

UCS E-Series: A Platform for Innovation | Inside the Branch

We’re in November now, so of course it’s getting chilly outside – even here in California! This means the holidays are right around the corner and retailers are gearing up for their busiest time of year. A growing trend these days is that more than half of holiday shoppers with smartphones plan to use these […]

October 30, 2013

RETAIL AND HOSPITALITY

Omni-Tech for Omnichannel Selling

My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still about meeting a basic business requirement – finding the best outcome for you and your customer. […]

October 9, 2013

DIGITAL TRANSFORMATION

Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences

Ever step into a small-town “mom and pop” store? The owners seem to know everyone in the community, along with their individual needs, likes, dislikes, and current life situations. It’s not easy to scale that kind of old-fashioned customer intimacy to a larger retail setting, online or off. But in the Internet of Everything (IoE) […]

October 7, 2013

RETAIL AND HOSPITALITY

How the Heck Do You Omnichannel?

The buzz in retail these days is “omnichannel” – we see slogans such as “Engage with Today’s Omnichannel Consumers,” “Develop Your Omnichannel Business” frequently. Cisco itself uses this word often. But in all honesty, I don’t think many people fully grasp the concept and its potential. And I don’t know of any retailer that has a […]

October 2, 2013

EXECUTIVE PLATFORM

Facebook and Cisco Connect Businesses and Consumers

Black Friday. Holiday Travel. Consumers have a more Enjoyable Experience and Businesses are Successful Thanksgiving is around the corner and the holiday season will be upon us. What will Black Friday look like this year? I know that this is a time when things get more chaotic in my household. As my kids get excited […]

October 2, 2013

DIGITAL TRANSFORMATION

New Study Shows Value of Internet on Retail

For that last few years, Cisco has been watching the impact of the Internet on transforming the retail industry. As more people, processes and things are connecting to the Internet, retailers can capture more data to better predict when and where consumers will want to buy and capture more revenues. Today, Cisco released Internet of […]

September 12, 2013

RETAIL AND HOSPITALITY

It’s About Retail, Not Technology

Hello, and welcome to my inaugural blog! I am happy to be here sharing my thoughts and experiences with you, because I have to tell you: I have the coolest job in the world. I’ve spent my entire life in retail, starting as a part-time worker while in school and moving up through merchandising and […]