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Live #Ciscochat Feb 23rd: Cyber attacks ahead. Are you ready?

As Mike Riegel pointed out in his recent blog, ‘Financial services is the prime example of an IT-intensive industry.’ Financial institutions rely on consistent technology and innovation to compete and to ensure compliance with regulatory requirements. Customers put a lot of trust in their financial services provider to secure their data and privacy.

On the other hand, cyber criminals put financial institutions in their sights in efforts that, when successful, can damage customer trust and an institution’s reputation. Financial institutions around the world are targets for malware, phishing, ransomware, and ATM skimming. The most serious losses come from targeted attacks. According to the Cisco 2015 Annual Security Report, malware is becoming increasingly sophisticated and cyber criminals are launching attacks through a variety of attack vectors, including tools that users trust or view as benign. Furthermore, targeted attacks are on the rise and the cyber criminals are unrelenting in the execution their mission.

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Five Strategic Insurance Business Imperatives for 2016

One of these days the ground will drop out from beneath your feet
One of these days your heart will stop and play its final beat
One of these days the clocks will stop and time won’t mean a thing

“These Days”, Dave Grohl, Foo Fighters

 As we kick-off 2016, the time is now for industry decision-makers to make a profound difference in the way Insurance business is transacted. Not just for competitive position, but for future generations, shareholders and most importantly, for the customer. Peer group competitors are formulating action plans now to address the most pressing tactical and strategic business imperatives across the enterprise for 2016 and beyond. Are you? Here are five top focus areas for 2016 that I am hearing from insurance executives across both Life and P&C:

  1. Digital Strategy
  2. Security
  3. Collaboration
  4. Talent Acquisition and Retention
  5. Business Outcome Approach

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Mortgage Lenders Imperative – Engage Millennials

I am a millennial and my entire financial life fits in my front pocket.

Whether I am setting up automatic credit card payments, paying a friend back for a dinner he paid for, making my monthly rent payment, or buying the latest Wall Street darling stock; it can all be accomplished with four or five taps on my smartphone.

Since the advent of the iPhone in 2007, the app economy has flourished, and now there seems to be an app for everything. This is particularly true for the financial services industry. There are apps for banking, investing, measuring net worth, tracking expenses, processing payments, and for things that probably neither you nor I have even thought of yet.

This trend has spilled over from the world of simple financial transactions to the complex financial world. Exemplifying this perfectly is the astounding success of Quicken Loans, which has grown to become the third largest United States mortgage lender (by volume) after adjusting its strategy in the late 90’s to become a direct digital lender. And as you may have guessed, they have an app for that. Read More »

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#CiscoChat Recap: No More Bankers’ Hours

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How often do you bank? ?

For me, it’s a few times a week, but more frequently when I have a few bills to pay. Today, digital technologies makes checking balances, transferring money and even depositing checks an “anytime, anywhere” process using apps and mobile devices. Banks and other financial institutions that plan to stay ahead of the digital disruption must find innovative ways to transform and differentiate themselves. Otherwise, they may end up a part of the estimated four out of today’s top 10 financial services giants that could be displaced by digital disruption in the next five years or as Chris Skinner predicts, ‘see all their margin on traditional products erode in the next decade’.

During our latest #CiscoChat, banking futurist Chris Skinner (@Chris_Skinner), chairman of Europe’s Financial Services Club, joined @CiscoFSI for a live and fun discussion on how banks can make money, when everything is ‘free’. When transactions are table stakes.

If you missed the chat, the full recap is here. Below, I summarized a few of the highlights and insights. Read More »

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No More Bankers’ Hours: Join the Live Chat

“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any place proposition. And that’s just the beginning. Innovative financial institutions and startups are also bringing disruptive new business models to deliver higher value banking interactions, such as financial advice and wealth management. The drive to the branch has been replaced by the drive to digital.

How can financial institutions stay ahead of this wave of disruption? I hope you’ll join me @pdjameson on the upcoming #CiscoChat to tackle that question next Tuesday, November 3rd at 1:00 PM EST / 10:00 AM PST. Together, we’ll consider such questions as:

  • In an age of commoditized transactions, how can banks differentiate themselves?
  • Where should banks focus as they seek to evolve their current business models?
  • What kinds of on-demand services do customers want?
  • What’s the key to winning wallet share of the digital customer?

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