Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers
A staggering 94 percent of consumers will shop Amazon for gifts this holiday season, and 59% of them will start on Amazon. Here's what to focus on for the future of digital retailing.
Accountability for the Digital Customer Experience
Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiting a client’s office isn’t the only way to interact anymore – and […]
Cisco dCloud Managers Get Social – And on Video – to Put Customers First
The Cisco dCloud team recently got our entire management team on video, and apparently it was one of the scariest things they ever did. Or was it?