CX

Turning Retailers into Superheroes: Join Us at Cisco Live

Today we hear about “transforming the customer experience,” but for developers and IT staffers, what does this really mean? Join us in Las Vegas at Cisco Live on June 25-29, where...

November 22, 2016

RETAIL AND HOSPITALITY

Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers

A staggering 94 percent of consumers will shop Amazon for gifts this holiday season, and 59% of them will start on Amazon. Here's what to focus on for the future of digital retailing.

August 2, 2016

DIGITAL AND SOCIAL

Accountability for the Digital Customer Experience

Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiting a client’s office isn’t the only way to interact anymore – and […]