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Accountability for the Digital Customer Experience
Digital and Social
Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of
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The importance of retailers understanding consumers and delivering great customer experience
Retail and Hospitality
Recently at the Forrester’s Forum for Customer Experience Professionals in New York on June 26, Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to
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Connecting Experts to Customers with Omnichannel Delivery
Financial Services
Are you familiar with the bank of yesterday? One where trying to meet with an expert can translate into being required to travel across town or deal with lengthy wait
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The Evolution of Immersive Video in the Retail Bank Branch Series (3): Remote experts in action
Financial Services
In part two of this three-part series detailing the “Evolution of Immersive Video in the Retail Bank Branch,” I looked at Cisco’s Remote Expert Solution more in-depth and discussed how
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Understanding Today’s Customer: How Data Mining Can Help Insurers Increase Customer Satisfaction
Financial Services
Imagine a customer calling their insurance provider and reaching a representative that has never spoken with them and is unfamiliar with the customer’s claims history or company policies. That doesn’t
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The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch
Financial ServicesIn the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are
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“We Want More Automated Cars” Cisco Consumer Experience Report shows
Manufacturing
Cisco Consumer Experience Report for Automotive Surprises Many: Consumers Desire More Automated Automobiles, According to the Cisco Study I was fortunate enough to lead the Cisco team that looked at
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Next Generation Wealth Management: Mobile Technology Enhances the Customer Experience
Financial Services
The wealth management industry is under transformation. In an effort to win back trust, attract new customers and retain existing ones, firms are investing in new collaborative technologies that support
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Viewpoints: Industry Experts Share Their Perspectives on the Financial Services Industry
Financial Services
Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The
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Customers Desire More Personal Service From Their Banks
Financial ServicesSome might argue that retail banking is known more for its inconveniences than its convenience. As an example, the common term ‘banker’s hours’ is synonymous with “being open for the
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