customerexperience

Time Series Analysis with ARIMA: Part 3

Part 3: Cisco Use Case and Designing Your Own Time Series Problem This is a continuation of the Time Series Analysis Posts. Here, I will detail a Cisco use case utilizing time series analysis and ARIMA from part 1 and part 2 of the blog series. If you have not read those yet, feel free […]

Time Series Analysis with ARIMA: Part 2

This is a continuation of the Time Series Analysis posts. ARIMA stands for Autoregressive Integrated Moving Average. These models aim to describe the correlations in the data with each other. You can use these correlations to predict future values based on past observations and forecast errors.

Time Series Analysis with ARIMA: Part 1

PART 1: Introduction to Time Series At Cisco, our partners and clients want ways to track and monitor their Cisco routers, switches, and other such devices. An important avenue of my work as part of the Customer Experience Data Incubation Team is to help track device utilization over time. One such way to think about […]

October 14, 2019

PARTNER

Empowering our Partners with our CX portfolio

At Cisco, we work with a team mentality, and my new team exemplifies this by supporting Customer Experience (CX) and Partner GTM with a new CX Support Services Playbook for Partners.

August 7, 2019

PARTNER

Back to (school) basics for our partners with Cisco’s CX Portfolio

Cisco’s Customer Experience transformation is focused on our future portfolio. We are bringing our Partners along in that journey by investing resources to enable and enhance Partner sales support, tools and programs.

April 1, 2019

INNOVATION

Tomorrow’s Customer Experience: Why Cisco Invested in Whatfix

An amazing startup joins the Cisco Investments portfolio! Whatfix is helping lead a market shift to data-driven, predictive models of Customer Experience improvement.

July 30, 2018

INNOVATION

The Customer Service Evolution

Standing out in the modern marketplace takes building relationships and delivering personalized service at scale. Kustomer stands out among its competitors for its customer-centric approach to handling service issues.

August 2, 2016

DIGITAL AND SOCIAL

Accountability for the Digital Customer Experience

Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiting a client’s office isn’t the only way to interact anymore – and […]