customer

October 30, 2013

RETAIL AND HOSPITALITY

Omni-Tech for Omnichannel Selling

My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still about meeting a basic business requirement – finding the best outcome for you and your customer. […]

October 22, 2013

DATA CENTER

Delivering IT-as-a-Service with Cisco Prime Service Catalog and FlexPod at Steria

I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria. Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, […]

September 13, 2013

NETWORKING

Enhancing the MSE User Experience: Backup & Restore, Menu-based Device Setup

Following the last MSE blog on CleanAir, today I wish to explain how we prioritize the Mobility Service Engine’s user experience. Listening to customers and implementing changes/features based on customer feedback has been a great strength of Cisco products. We from the Mobility Services Engine team strongly believe in this principle and make sure that […]

The Customer is King at Cisco Live

Last week, I was at Cisco Live in Orlando, Florida where I experienced first-hand the magnitude of opportunity and marketing value that lies in interacting with the customer. This...

June 22, 2013

NETWORKING

A Mobility Guide to Cisco Live! Orlando Part II

We’re just a few days away from joining the record-breaking attendance at Cisco Live! in Orlando! It’s been a busy week with the Internet of Everything and Connected Mobile Experiences project launch in Nice, the SITA Air Transport IT Summit in Brussels, and the recent news that our very own Cisco Aironet 3600 Series AP […]

June 20, 2013

FINANCIAL SERVICES

The Evolution of Immersive Video in the Retail Bank Branch Series (2): Bring an expert to any branch

In the first part of the “Evolution of Immersive Video in the Retail Bank Branch” series, I discussed how the retail banking industry is currently undergoing organizational changes that are affecting customers’ banking experience, including the knowledge and interaction they receive upon entering a bank. Through these new organizational changes, banks are integrating new technology […]

Customers Desire More Personal Service From Their Banks

Some might argue that retail banking is known more for its inconveniences than its convenience. As an example, the common term ‘banker’s hours’ is synonymous with “being open for the shortest and most inconvenient amount of time”. Despite that legacy, retail banks have made a concerted effort and real progress to extend services through various […]

April 22, 2013

NETWORKING

MSE Blog Series Part 5: Revamping the MSE Licensing Scheme

In the last MSE blog, my colleague Lucy discussed wIPS as a feature of MSE Release 7.4. To further the conversation around Release 7.4, I’m going to describe the new licensing scheme. We at Cisco believe strongly in the mantra of valuing customer satisfaction. Feedback we received on the Mobility Services Engine (MSE) licensing scheme inspired […]

April 20, 2013

NETWORKING

On Demand: Boost Revenue, Build Loyalty in Your Retail Venue

Cisco Connected Mobile Experiences is a new solution that helps enable retail organizations to use Wi-Fi location services to deliver engaging store experiences and generate valuable shopper insights. Our industry-specific...