Cisco Customer Zero (CZ)

January 24, 2020

INSIDE CISCO IT

Cisco Customer Experience (CX) Portal: One Stop for Information and Services

Picture a shiny new switch, freshly connected to your network. How many interfaces will you use to monitor that switch over its lifetime? Consider all we do each day: checking software versions for compliance, viewing alerts and telemetry data, running diagnostics, requesting support, signing up for courses through Cisco Learning Network, etc. It would be […]

November 18, 2019

INSIDE CISCO IT

Seeing what’s really in your wiring closet

The office comms room (network distribution or server rooms) can often become an “out of sight, out of mind” storage closet for old equipment, file boxes, even bicycles and other personal items. we are applying the Meraki Smart Camera solution in Cisco IT to combat problems that we’re sure you face in your own network comms rooms!

November 12, 2019

INSIDE CISCO IT

Graduate perspective: Cisco may be large, but it operates like an agile startup

When I first joined the Cisco IT team in 2018 after graduating from university, I was eager to see how a large, global company like Cisco can efficiently develop and deliver solutions to its customers. I quickly discovered that while Cisco is big and complex, it operates very much like an agile startup, fueled by […]

October 11, 2019

INSIDE CISCO IT

Connecting the docs—Webex Teams and Enterprise Content Management

Webex Teams is the hub for collaboration at Cisco. For every project or program, we set up a Webex space where we can meet, chat, and share content—from any device....

October 7, 2019

INSIDE CISCO IT

Waste not, WAN

Our existing circuits comfortably handle terabytes of new Office 365 traffic, with Cisco SD-WAN technology.

July 25, 2019

INSIDE CISCO IT

“Do-it-yourself” isn’t practical for car assembly—or switch configuration

Imagine if whenever you wanted to drive somewhere, before you started your car you had to put on the fan belt, connect the battery, and mount the tires. At some...

July 10, 2019

INSIDE CISCO IT

Staying productive on the fly

As a mobile worker and member of Customer Zero testing, I’ve tested an integration for Cisco’s Webex Teams and Microsoft’s Office 365. Let me share this great user experience.

June 10, 2019

INSIDE CISCO IT

IoT—Now on the Campus Fabric: Report from the Front Lines

This blog explains why and how we’re extending our campus fabric to the Internet of Things (IoT). Just interested in the engineering? Scroll down to “Start here if you just...

June 10, 2019

INSIDE CISCO IT

The Marriage of Webex Teams and Microsoft Office 365: Our Vision and Strategy

Cisco IT’s Collaboration strategy is to mirror the Webex Teams approach to building bridges between team collaboration and other solutions for a continuous workflow. With Office 365, we continue with this theme