Cisco Customer Zero (CZ)

January 12, 2021

INSIDE CISCO IT

Cisco DNA Center Cloud roundtable: first impressions from our Customer Zero system engineers

In collaboration with Dean Sanders Sometimes Cisco IT makes changes with a huge impact on operations, like deploying Cisco DNA Center. Sometimes we make an already good thing even better. Cisco DNA Center Cloud falls in that category. We’ve been using Cisco DNA Center on premises since 2018 (story here). In late 2020 we started […]

November 23, 2020

INSIDE CISCO IT

Putting time to good use as we stay at home: Cisco employees’ stories

We caught up with a few of our Customer Zero employees to find out what they’ve been doing during the lockdown, and how they used Cisco's Time2Give paid time off program to volunteer and make a positive impact in their communities.

September 28, 2020

INSIDE CISCO IT

3 ways Cisco DNA Center and ServiceNow integration makes IT more efficient

Today’s highly complex and dynamic networks create demands that often exceed the capacity of IT operations teams. Within Cisco IT, we are meeting these demands by creating integrations between Cisco DNA Center and ServiceNow.

July 20, 2020

INSIDE CISCO IT

Helping to keep employees safe by measuring workspace density with Cisco DNA Spaces

In collaboration with Chris Groves Employee safety is top of mind as pandemic lockdowns ease and we gradually welcome employees back to the office. We’ll bring back employees in waves, starting with the 20-30% of employees whose jobs require them to be in the office, like engineers with hands-on responsibilities for development, testing, and operations. […]

June 29, 2020

INSIDE CISCO IT

As the landscape evolves, so must the enterprise backbone

Most organizations today take advantage of cloud services. From software as a service (SaaS) to infrastructure as a service (IaaS), these cost-effective solutions help accelerate business and offer new opportunities for innovation. Within the Cisco network, we’ve seen an impact from changing traffic patterns as our clients adopt to Cloud Services. We see more and […]

May 13, 2020

INSIDE CISCO IT

Intersight: One-click UCS C-series configuration

Our rack server configurations were as varied as a bowl of jelly beans. With Intersight we’re limiting them to approved flavors. Cisco IT manages roughly 2,000 Cisco UCS C-series rack servers in multiple data centers around the world. Business teams use them for financial databases, security video storage, file backups, Hadoop, our on-premises private cloud, […]

March 2, 2020

INSIDE CISCO IT

A little magic with every purchase

When I was a kid, about two weeks before each school year started, my parents would take me shopping for clothes and school supplies. As a pre-teen I wasn’t exactly enthused about these trips, but one shop – a shoe store – always had my undivided attention at checkout time. The store’s cash registers sat […]

February 21, 2020

INSIDE CISCO IT

Screen, screen, on the wall, how does Cisco IT teach Webex to all?

Within Cisco, we naturally make extensive use of Cisco Webex for collaboration and we find all sorts of ways to engage our users and drive adoption. It’s really a planes, trains, and automobiles strategy. With employees in nearly 100 countries, using Webex is a great way to connect and communicate with colleagues. Webex Teams leverages asynchronous communication to allow […]