Customer Success

Keys to a Successful Automation Project

3 min read

We just finished working with the analyst firm Analysys Mason on a whitepaper on the factors behind successful automation projects

Our Next Step in Customer Experience 

3 min read

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.

November 15, 2018

INNOVATION

How to Turn Customer Obsession into Customer Success

3 min read

Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.

July 31, 2018

PARTNER

Building an Adoption Practice Leveraging a Customer Success Approach

2 min read

Driving full adoption of our complete solutions is a foundational critical success factor we all need to be firmly committed to if our customers are going to derive the financial, experiential, customer service and transformational benefits they signed up for when they invested in our digital solutions.

July 17, 2018

PARTNER

Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now

3 min read

When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...

May 22, 2018

WE ARE CISCO

On Track Fitness with Cisco’s Customer Success Team

3 min read

Marta shares how the Cisco Customer Support team in Raleigh holds each other accountable and helps everyone to stay fit.

May 11, 2018

PARTNER

Cisco Earns Top Honors for Partner Enablement and Customer Success

2 min read

Cisco just took home another award for digital engagement, partner enablement and customer success. Scott Brown shares how we got there.

May 4, 2018

PARTNER

7 Simple Ways to Unlock Sales Growth with Customer Success

3 min read

Customer Success can drive growth for your sales organization. Here are 7 simple ways to help do that.

May 1, 2018

PARTNER

5 Customer Success Conversation Starters for the C-Suite

2 min read

Educating your C-Suite about the value that Customer Success (CS) can drive for your company as a whole – along with each department -- is vital. Here are 5 ways you can start the conversation.