Customer Experience
Back to (school) basics for our partners with Cisco’s CX Portfolio
2 min read
Cisco’s Customer Experience transformation is focused on our future portfolio. We are bringing our Partners along in that journey by investing resources to enable and enhance Partner sales support, tools and programs.
A Very Special Day in The History of Recurring Revenue
3 min read
There is a little known “holiday” that is celebrated in the baseball world that came and went earlier this month, so happy (belated) Bobby Bonilla Day!
Discover Hidden Risks in Your Network Before It’s Too Late
5 min read
Why perform a network audit and how to do it effectively.
Cisco’s Customer Experience is Rubik’s Cube Inspired!
4 min read
Elaine shares how joining an impromptu meeting for innovation inspired an idea for our Customer Experience (CX) team from the Rubik's Cube.
Introducing Plug and Play Business Application Connectors for Webex Contact Center
1 min read
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
The Right Technology? It’s Just the Start
3 min read
How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
3 min read
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
The Gift of Goodbye
3 min read
One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.
Demystifying Artificial Intelligence’s Role in Contact Centers
5 min read
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
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