coc-collaboration

January 18, 2013

INSIDE CISCO IT

WebEx Social Community Boosts Cisco Salesforce Productivity and New Product Launch Bookings

Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and related training directly to the salesforce, […]

January 16, 2013

INSIDE CISCO IT

New Cisco IT Blog Series: Collaboration is Good Dog Food

Have you ever wondered where the saying “Eating your own dog food” came from? According to Wikipedia it originated from an Alpo Dog Food television ad (circa 1970’s) where Lorne Green professed to feed his own dogs Alpo. Even better, in 1988 the president of Kal Kan Pet Food was known to eat a can […]

January 11, 2013

INSIDE CISCO IT

How Cisco IT Manages UC and Video Services

Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as the ability to re-use service components […]

January 4, 2013

INSIDE CISCO IT

ACE Network: Testing Desktop Virtualization for Mobile Employees

Virtual Desktop Infrastructure or VDI is getting a lot of attention these days. It allows companies to replace high-cost laptops with a lower-cost, secure device. It also allows employees to access a secure, cloud-based desktop from any device across the Internet. Desktop virtualization has been popular among the Cisco salespeople who are ACE users because […]

December 19, 2012

INSIDE CISCO IT

“Rules of Thumb” for Co-Locating UC Hosts on Cisco UCS Servers

One part of my job involves designing the virtualization model for our internal unified communications (UC) system deployments around the world. A critical task in this design is specifying which UC virtual machines (VMs) can share a Cisco Unified Computing System (Cisco UCS) server chassis or blade and which ones can’t. When migrating UC servers […]

December 5, 2012

INSIDE CISCO IT

ACE Network: Making Voice Calls Easier with Cisco Unified Mobility Single Number Reach

I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones. Although this SNR feature […]

November 28, 2012

INSIDE CISCO IT

Upgrading Five UC Clusters to Cisco UCS Reduces Servers and Costs

In an earlier post, my colleague Reid Bourdet described how we migrated our largest Cisco Unified Communications Manager (Cisco UCM) cluster to a virtual machine environment running on Cisco Unified Computing System (Cisco UCS) servers.  This was the 19-node (server) Cisco UCM cluster that serves the Cisco headquarters campus in San Jose, California; and we […]