coc-collaboration

July 30, 2014

INSIDE CISCO IT

The Cisco TelePresence MX Series at a Glance

Cisco TelePresence is designed to create a virtual reality, to make you feel like you’re face-to-face with people, no matter how far away you are in the world. That used to take a lot of complex, standardized, in-room design, color, lighting and deployment. We had to custom-build the rooms, put in special lighting and tables, […]

July 23, 2014

INSIDE CISCO IT

The Cisco TelePresence SX Series – adding TelePresence to every screen

We have a little problem at Cisco: not enough TelePresence. This may sound strange since Cisco IT has installed over 1600 TelePresence endpoints already, which gives us about one TelePresence unit for every 50 employees. Utilization of these units is still greater than 60% worldwide (and some are in private offices or homes, which drives […]

March 4, 2014

INSIDE CISCO IT

Jabber Integration within Salesforce.com Boosts Productivity

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one […]

January 22, 2014

INSIDE CISCO IT

Migration – How did Cisco IT get from Legacy PBX to Unified Communications?

There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration.

October 16, 2013

INSIDE CISCO IT

Making Video Calls Easy for Users

It’s likely that your users are already stating a clear preference for video calls, but you may not know it. Why? Because with video calling apps like Skype and Facetime, employees may be using their smartphones to place video calls over the cellular network, even when they’re in the office. For Gen Y employees in […]

July 18, 2013

INSIDE CISCO IT

ACE Network: Building Stronger Team Relationships with Video Calls

In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world. Sure, I could handle some of these interactions with an audio-only phone call, but I’d […]

June 12, 2013

INSIDE CISCO IT

Email and Calendaring Social Community Decreases IT Support Caseload

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and […]

June 7, 2013

INSIDE CISCO IT

How Telework Helps Cisco Recruit and Retain Employees

Why does top talent choose to join a company? Then, once they are employees, why do they stay? At Cisco, one factor is consistent among our diverse, global workforce: the flexibility of our telework program and the Cisco technologies that enable it. Recruiting the Best Workforce As a global company, we know that talent lives […]

May 15, 2013

INSIDE CISCO IT

IT Mobility Social Support Leads to Reduced Costs

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. […]