Cisco CX

March 25, 2021

CUSTOMER EXPERIENCE

Agile Enterprises Require an Agile Workforce

Access to talent is crucial as business priorities continue to shift and evolve. New Business Critical Services offerings help connect customers with the right talent, at the right time.

March 23, 2021

PARTNER

TURNING IT UP with our Partners: CX at Cisco Live Global 2021

Get ready to turn up the excitement, the inspiration, the education, and the fun at Cisco Live! With our Partner early Access Experience, you can get access to sessions like Diving Business Outcomes with Cisco CX.

March 17, 2021

CUSTOMER EXPERIENCE

Turn IT Up with Cisco Customer Experience

Cisco Live Global 2021 kicks off in two weeks, in all regions. Cisco Customer Experience (CX) is showing up in 2 live broadcast keynotes, 48+ hours of technical broadcast content, 150 + anytime sessions, and in even more opportunities to engage on-demand.

February 12, 2021

PARTNER

Carpe Diem—Seize the Day—with Cisco as your Trusted Partner

Every day, technology becomes more accessible to more businesses, and it benefits more people. To welcome our partners and distis to 2021 and meet our revenue goals, Cisco will be focusing on secure remote work, managed services, and Customer Experience & Life Management.

February 9, 2021

CUSTOMER EXPERIENCE

The National Park Rule

Have you ever juggled technical debt reduction with feature development? Come join us in a discussion for a way to manage cleanup.

February 2, 2021

CUSTOMER EXPERIENCE

Why BT is Adopting Lifecycle Advantage with CX

As the world becomes increasingly digital, how do we enable our partners to support customers with their digital transformation journey? BT, one of our first global partners to adopt the CX Lifecycle model, provides a shining example.

December 8, 2020

CUSTOMER EXPERIENCE

Our Journey to Delivering the Best Customer Experience

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

December 3, 2020

CUSTOMER EXPERIENCE

From Transactions to Collaborative Relationships-How 2020 Accelerated the Adoption of Customer Experience

When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.

December 2, 2020

CUSTOMER EXPERIENCE

Building Adaptive IT that Runs at Market Speed

The future belongs to organizations with adaptive IT. Their ability to read and act on signals of change helps them stay ahead, no matter what’s happening in their environment. Here, we discuss how adaptive IT helps you innovate and thrive, even in the face of adversity.